Sign up to save your podcasts
Or
Share How To Deliver A World Class Patient Experience
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
How To Deliver A World Class Patient Experience
On this final episode of season 1 of Turbo Charged MD, we discuss how to deliver a world class patient experience. Once you have acquired a new patient (transactional), it is now time to give them the WOW factor each and every time they visiti your practice. Topics include:
"The ultimate patient experience is their perception of how you represent your brand at every touchpoint in their dealings with you. It’s the feeling they get from your marketing and website; the friendliness and helpfulness of the person answering the phone; the quality of your signage and lighting in your parking lot; the encounter with your front desk staff; the time spent in your reception room; the cleanliness of your facility; the quality of your consult; and the competence and caring of everyone who interacts with them on their way back to their car. It’s the phenomenon of the organized whole that is perceived as more than the sum of its parts."
View all episodes
By Rich Force
3
33 ratings
On this final episode of season 1 of Turbo Charged MD, we discuss how to deliver a world class patient experience. Once you have acquired a new patient (transactional), it is now time to give them the WOW factor each and every time they visiti your practice. Topics include:
"The ultimate patient experience is their perception of how you represent your brand at every touchpoint in their dealings with you. It’s the feeling they get from your marketing and website; the friendliness and helpfulness of the person answering the phone; the quality of your signage and lighting in your parking lot; the encounter with your front desk staff; the time spent in your reception room; the cleanliness of your facility; the quality of your consult; and the competence and caring of everyone who interacts with them on their way back to their car. It’s the phenomenon of the organized whole that is perceived as more than the sum of its parts."