The Pineapple Powered Podcast

How To Deny a Refund and Keep Your Customer

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Denying a refund request, even under the best circumstances, can feel stressful. Handle it the right way and you can stick to your policy and keep your customer.


  • Why customers ask for refunds and a checklist to make sure a refund request should be denied
  • The framework you need to follow
  • What to do if there's no solution

    • This episode is an audio version of the article 'How To Deny a Refund and Keep Your Customer.'


    You can read the article and see any visuals you may have missed ⁠⁠here.⁠

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    The Pineapple Powered PodcastBy Amber Reynolds, Five Pineapples Consulting