In this episode, we dive into the real-world experimentation of Generative AI (Gen AI) with Naveed Asem. Naveed shares his hands-on experience in identifying, testing, and scaling AI-driven solutions. We discuss how organizations should approach experimentation, set success metrics, manage stakeholders, and navigate governance challenges.

If your company is exploring Gen AI or struggling with moving AI pilots to production, this episode is packed with insights to help you move forward.

Key Takeaways

🔹 The 4P Framework for AI Adoption – Platforms, Potential, People, and Policies form the foundation for AI experimentation and implementation.

🔹 Prioritization Strategy – Wex uses an impact vs. complexity matrix to determine which AI projects to pursue.

🔹 Iterative Product Development – AI projects need constant evaluation due to the rapidly evolving technology landscape.

🔹 Governance and Risk Mitigation – Hallucination-free AI is critical for financial institutions, requiring strict regulatory and security measures.

🔹 Measuring ROI in AI – The challenge isn’t just in cost savings but also in tracking efficiency gains and organizational impact.

🔹 Change Management – Early AI adoption requires executive buy-in and employee education to drive acceptance.

Timestamped Highlights

[00:00] – Introduction to the episode and guest, Naveed Asem

[00:01:20] – Overview of Wex and its role in fintech and payments

[00:02:10] – How to identify business needs that align with AI solutions

[00:03:45] – The 4P framework: a structured approach to AI adoption

[00:06:00] – How Wex prioritizes AI experiments using an impact vs. complexity framework

[00:08:41] – Establishing measurable goals for AI projects – revenue, productivity, and customer satisfaction

[00:12:03] – The AI product development lifecycle: discovery, delivery, and optimization

[00:14:50] – Navigating challenges with generative AI: hallucinations, governance, and security

[00:16:46] – The role of governance in AI – from acceptable use policies to ethical considerations

[00:21:11] – The impact of AI on jobs and processes – change management in action

[00:25:28] – How companies are evaluating ROI for AI and tracking efficiency improvements

[00:28:50] – Where to connect with Naveed Asem for further discussion

Quote from the Episode

"AI governance isn’t just about policies—it’s about ethics, security, and ensuring that what we build is trustworthy and aligned with real-world needs." – Naveed Asem

Connect with Naveed Asem

📌 LinkedIn: Naveed Asem