The KPI Cafe returns to the BDC in this episode with Marija Cvetkovska, formerly of the Suburban Collection and current member of PCG Digital. With years of experience both as an agent and manager in a dealership's Business Development Center, she and host Dane Saville dive into what it really means to leverage this operation to actually develop business. Marija offers up robust morsels regarding touchpoints, products expertise, lines of questioning, the handing off of warm leads, and mu...