After two decades at Carnival House, which came to an end following the abrupt closure of Carnival Cruise Line’s UK office, Luke Smith finds himself at the beginning of a new adventure.

“It was a really great period of my life and I was lucky to work with people I consider family,” he says.

The new VP sales UK & EMEA for Crystal sits down with Cruise Corner co-host Jack Carter to discuss leadership, how agents can find value in the ultra-luxury market and his excitement to work for a cruise line with a start-up culture.