What You'll Learn in This Episode:

• Why the front desk is the #1 bottleneck in most chiropractic practices
• How 300 weekly visits turn into 600 points of friction
• What “One Stop Shopping” really means in a chiropractic office
• Why checkout stress erases an otherwise great patient experience
• The 5 most common patient flow mistakes sabotaging efficiency
• How poor pre-scheduling creates massive delays
• Why payment must happen at intake—not checkout
• How “chatty CAs” unintentionally clog patient flow
• The importance of a structured Day 3 patient walkthrough
• Why card-on-file and prepayment systems dramatically increase compliance

The Payoff of One Stop Shopping:

• Reduced front desk stress and lower payroll pressure
• Increased capacity for growth (without staff burnout)
• Higher patient satisfaction, retention, and referrals
• A calmer, more professional, high-performing office culture

Training & Systems That Make OSS Work:

• How to sell the benefit of OSS to patients (express pay & express scheduling)
• Using plan printouts to eliminate scheduling clogs
• Leveraging check-in apps and self-rooming to free up staff time
• Empowering CAs with product and systems training
• Advanced strategies like removing phones from the front desk
• Using directive scheduling language that prevents slowdowns

Key Takeaway:

When your front desk is stressed, your growth is capped.
One Stop Shopping removes friction, restores flow, and creates the capacity your practice needs to scale, without chaos.

Next Steps:

📅 Book a free, no-obligation strategy call with Dr. George Birnbach and the Five Star Management team to implement One Stop Shopping in your practice: https://myfivestar.com/work-with-us/

🎧 Subscribe to The Successful Chiro Podcast for weekly systems, leadership, and growth insights

📌 Share this episode with your team and start fixing patient flow together

🎙 Note: This podcast episode was generated using AI voices and is based on the teachings, training calls, and systems of Dr. Noel Lloyd and Five Star Management.