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How to follow up an order of product
Faites-nous parvenir votre message!
How to follow up an order of product
https://youtu.be/y1LF607KzCU
Who doesn’t enjoy shopping for a new car? Customer spent hours on websites, specced up their dream model and placed the order with the dealer, who has given you a delivery date…. Or not! That date has been and gone, though, customer enthusiasm is waning. Where’s their new car? The answer to that question might come up not in a way you like it in your customer satisfaction index (CSI) surveys.
Delays cause headaches and financial stress, leaving owners frustrated and potentially without transport. Dealers are sometimes left in the dark by car makers on delivery dates, making it difficult for them too. Contacting the dealership can prove an exasperating process, with ‘just a couple of weeks’ becoming a phrase you hear over and over again. We’ve also heard from people who have waited so long that they’ve managed to get their deposit back and taken their money elsewhere. Since this is now becoming a big part of the buying and delivery experience, dealers need to adapt their tools and processes to ensure they deliver a next level experience that can actually add value and excitement. Apart from being the right thing to do, and part of our overall efforts to elevate the experience in our industry, staying in regular contact with our buyers can also help prevent order cancellations. This video will explain you how to do so.
To download the Follow up process: https://marioloubier.ca/Commande%20v%C3%A9hicule%20et%20suivi%20-%20Order%20to%20delivery%20follow%20up.pdf
To watch this video in French: https://youtu.be/KM4AWtUsX9E
Pepper's Funk par Audionautix est protégée par une licence Creative Commons Attribution 4.0. https://creativecommons.org/licenses/by/4.0/
Artiste : http://audionautix.com/
SERVICE OFFER
We offer conference services, training and coaching in the field of sales, customer experience and leadership. For companies, we are accredited by Emploi Québec under the law on training. We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions. For our fee schedule here is the link: marioloubier.ca/investments
🙋 About us🙋
I am speaking and listening to anyone who wants to grow their career in Sales, Customer Experience and Leadership. We are humans serving humans offering coaching, speaking and training services. We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.
Contact me for more details
Mario Loubier
[email protected]
514-434-9423
Marioloubier.com
❤️ Find us❤️
🏠 W E B S I T E : https://marioloubier.ca/
🧑🤝🧑 F A C E B O O K : https://www.facebook.com/mario.loubier
💼 L I N K E D I N: https://www.linkedin.com/in/marioloubier/
🐦 T W I T T E R: https://twitter.com/marioloubier
📷 I N S T A G R A M : https://www.instagram.com/mario_loubier/
🎧 P o d c a s t s 🎙️
🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss
🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss
🔊Spotify: https://open.spotify.com/show/7dsMsTeJ15WuKnGapzFsW9
#otd #followup #delay
Mario Loubier 514-434-9423
Formation, Conférence, Coach
Vente, Expérience client, Leadership
View all episodes
By Mario LoubierFaites-nous parvenir votre message!
How to follow up an order of product
https://youtu.be/y1LF607KzCU
Who doesn’t enjoy shopping for a new car? Customer spent hours on websites, specced up their dream model and placed the order with the dealer, who has given you a delivery date…. Or not! That date has been and gone, though, customer enthusiasm is waning. Where’s their new car? The answer to that question might come up not in a way you like it in your customer satisfaction index (CSI) surveys.
Delays cause headaches and financial stress, leaving owners frustrated and potentially without transport. Dealers are sometimes left in the dark by car makers on delivery dates, making it difficult for them too. Contacting the dealership can prove an exasperating process, with ‘just a couple of weeks’ becoming a phrase you hear over and over again. We’ve also heard from people who have waited so long that they’ve managed to get their deposit back and taken their money elsewhere. Since this is now becoming a big part of the buying and delivery experience, dealers need to adapt their tools and processes to ensure they deliver a next level experience that can actually add value and excitement. Apart from being the right thing to do, and part of our overall efforts to elevate the experience in our industry, staying in regular contact with our buyers can also help prevent order cancellations. This video will explain you how to do so.
To download the Follow up process: https://marioloubier.ca/Commande%20v%C3%A9hicule%20et%20suivi%20-%20Order%20to%20delivery%20follow%20up.pdf
To watch this video in French: https://youtu.be/KM4AWtUsX9E
Pepper's Funk par Audionautix est protégée par une licence Creative Commons Attribution 4.0. https://creativecommons.org/licenses/by/4.0/
Artiste : http://audionautix.com/
SERVICE OFFER
We offer conference services, training and coaching in the field of sales, customer experience and leadership. For companies, we are accredited by Emploi Québec under the law on training. We can issue training certificates and provide you with an invoice for the trainings followed online on this channel or for our real and virtual face to face interventions. For our fee schedule here is the link: marioloubier.ca/investments
🙋 About us🙋
I am speaking and listening to anyone who wants to grow their career in Sales, Customer Experience and Leadership. We are humans serving humans offering coaching, speaking and training services. We offer a different approach based primarily on commitment and emotion which are the pillars of decision-making.
Contact me for more details
Mario Loubier
[email protected]
514-434-9423
Marioloubier.com
❤️ Find us❤️
🏠 W E B S I T E : https://marioloubier.ca/
🧑🤝🧑 F A C E B O O K : https://www.facebook.com/mario.loubier
💼 L I N K E D I N: https://www.linkedin.com/in/marioloubier/
🐦 T W I T T E R: https://twitter.com/marioloubier
📷 I N S T A G R A M : https://www.instagram.com/mario_loubier/
🎧 P o d c a s t s 🎙️
🍎Apple Podcasts: https://feeds.buzzsprout.com/1155089.rss
🎵 Google Podcasts: https://feeds.buzzsprout.com/1155089.rss
🔊Spotify: https://open.spotify.com/show/7dsMsTeJ15WuKnGapzFsW9
#otd #followup #delay
Mario Loubier 514-434-9423
Formation, Conférence, Coach
Vente, Expérience client, Leadership
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