In this episode of the Tech On Toast podcast, Chris Fletcher sits down with Mo Fayed, founder of Grub Tech, to dive deep into the world of hospitality technology. They discuss the evolution of tech in the restaurant industry.

Key Topics Covered:

[00:05:30] Automating Restaurant Order Management

Mo explains how Grub Tech’s platform automates the entire order lifecycle, reducing the need for manual processes. This includes everything from managing menus and modifiers to integrating orders from multiple delivery platforms. Streamlining these processes improves efficiency and helps restaurants focus more on customer experience.

[00:08:44] Cloud Kitchens and Virtual Brands

With the rise of cloud kitchens and virtual brands, restaurants can now operate multiple brands from a single kitchen. Mo discusses how Grub Tech supports this trend by providing unified tech solutions that consolidate orders across various platforms, simplifying operations and enabling restaurants to tap into new revenue streams.

[00:12:13] The Importance of Tech Integrations

Grub Tech’s solutions are built to integrate seamlessly with existing POS systems, helping restaurants avoid expensive overhauls. Mo highlights the critical role of integrations in improving efficiency without disrupting current operations.

[00:13:06] Data Visualization for Restaurant Operators

Effective data visualization is key to understanding business performance. Mo shares that Grub Tech’s platform allows restaurant owners to quickly access vital metrics through intuitive dashboards, empowering them to make faster, informed decisions that improve operations.

[00:17:06] Food Aggregator Disputes Explained

One common issue for restaurants is managing disputes with food aggregators. Mo discusses how Grub Tech’s platform helps track and resolve these disputes, ultimately improving the relationship between restaurants and third-party platforms.

[00:22:52] Saudi Arabia’s Digital Infrastructure

Mo provides insights into the digital transformation occurring in Saudi Arabia, where Grub Tech has a strong presence. He talks about how the country’s growing infrastructure is enabling rapid adoption of tech solutions in the hospitality sector.

[00:24:00] AI Product Launch: G-Scout

Mo introduces Grub Tech’s newest AI-powered tool, G-Scout. This product consolidates third-party data, including competitor analysis, to help restaurant operators stay ahead of market trends and refine their business strategies.

[00:26:44] Actionable Insights from AI Data

The conversation shifts to how AI-generated insights can help restaurants optimise menus, streamline operations, and enhance customer satisfaction. Mo gives examples of how G-Scout offers real-time, actionable recommendations that can significantly impact a restaurant’s bottom line.

[00:30:10] AI’s Role in Transforming the Hospitality Industry

Mo closes by explaining how AI is transforming hospitality, from automating processes to helping businesses become more data-driven. He emphasizes that AI will play a critical role in shaping the future of restaurant operations, improving efficiency, and driving innovation across the sector.

Learn more about how Grub Tech is revolutionising restaurant operations and stay ahead of the tech curve by visiting www.grubtech.com. Don’t forget to subscribe to the Tech On Toast podcast for more insights on the latest in hospitality tech!

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