May 17, 2024

How to Get Mega Loyal Repeat Customers To Buy Again & Again

Listen Later

31 minutes

JOIN THE CULTISH PRODUCT!

www.kerriefitzgerald.com/cultish

Join by May 23rd.

Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business.

I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.

Takeaways

Repeat customers spend 67% more than new customers per transaction.

Repeat customers contribute to approximately 40% of the revenue for an online store.

To get repeat customers, focus on creating a positive customer experience.

Implement a customer loyalty program and send regular email campaigns.

Improve customer service and use post-purchase emails to stay connected with customers.

Create memorable packaging to enhance the unboxing experience.

Don't be afraid to ask for the sale and promote your products.

Chapters

00:00 Introduction: The Importance of Repeat Customers

08:29 Building Trust and Loyalty through Positive Experiences

13:04 Tips for Getting More Repeat Customers

29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products

...more

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Ecommerce Society Podcast

By Kerrie A. Fitzgerald

4.9

9999 ratings

May 17, 2024

How to Get Mega Loyal Repeat Customers To Buy Again & Again

Listen Later

31 minutes

JOIN THE CULTISH PRODUCT!

www.kerriefitzgerald.com/cultish

Join by May 23rd.

Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business.

I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.

Takeaways

Repeat customers spend 67% more than new customers per transaction.

Repeat customers contribute to approximately 40% of the revenue for an online store.

To get repeat customers, focus on creating a positive customer experience.

Implement a customer loyalty program and send regular email campaigns.

Improve customer service and use post-purchase emails to stay connected with customers.

Create memorable packaging to enhance the unboxing experience.

Don't be afraid to ask for the sale and promote your products.

Chapters

00:00 Introduction: The Importance of Repeat Customers

08:29 Building Trust and Loyalty through Positive Experiences

13:04 Tips for Getting More Repeat Customers

29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products

...more

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