Every tech knows how to troubleshoot a system. But when a customer objects (I need to think about it, I need to talk to my spouse, that's more than I expected), most techs stop troubleshooting and start guessing.

Chris Elmore shows you that troubleshooting an objection uses the exact same skill you use on every diagnostic call. The only difference is that there's a person on the other end instead of a machine.

He names the five most common objections, breaks down the LEAP method, and shows you what happens when you skip the troubleshooting steps — LEAP becomes PLEA, and now you're begging instead of leading.

You'll learn:

• Why an objection is not a no — it's a troubleshooting problem you haven't finished
• The five most common objections and why they're all the same thing
• LEAP: why the order matters more than the words
• Why the troubleshooting skill you use on every diagnostic is the skill that handles objections
• What happens when LEAP becomes PLEA

Full show notes and resources: servextra.com

Subscribe & listen:

Spotify: https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu?si=70c11c4b09aa4dec

Apple Podcasts: https://podcasts.apple.com/us/podcast/windshield-time/id1386770507

All episodes: https://www.servextra.com/episodes/