In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.

Plus — real examples, practical scripts, and the mindset shift every business owner needs.

🎧 Listen to learn:

• The 3-step Acknowledge → Apologise → Act method
• How to defuse anger quickly
• The follow-up most businesses forget
• How to track complaints to find hidden friction
• A real case study where complaints dropped by 80%

Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

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