How To Handle Customers Returning with the Same Problem

Clients reinfected their computer? Here is how to handle customers who come back with the same problem shortly after you fixed their computers.

Discussion:

00:20 - A client returns with the same issues you already solved

00:55 - Always offer to look at their computers and not argue

01:48 - Two possible options you can do

01:58 - Solve the issue with no charge and advise them

02:33 - Tell the customer outright about their browsing habits

03:10 - Ask them to leave reviews when they leave happily

03:50 - Decide if customers are worth keeping

04:00 - Podcast Summary