Online shippers face several obstacles in today’s complicated multi-channel world. Properly knowing how to handle shipping delays will turn customer service issues into an aggressive advantage. Shipping delays before and during transit are two of the most frequent problems that online business owners encounter. Buyers do not like shipping delays; however, sometimes, it is inevitable due to numerous reasons. 

Angry Customer = Potential Threat

Be honest with the client.

Present the shopper control.

Offer additional incentives

Follow up with the client.

What to do next.

How Refund Retriever can help with shipping delays

Since 2006, we have been auditing FedEx and UPS packages for late deliveries and billing mistakes. We assist shippers in maximizing carrier discounts and achieving best-in-class pricing through a complete logistics analysis. Are you paying too much for your shipping? 

 

Refund Retriever also offers a solution to all your Amazon FBA reimbursement insufficiencies. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, click here.

Related Blog: https://zurl.co/151L