When we need to talk to someone about something that really matters -- whether it's something deeply personal with a loved one or a business transaction with a stranger -- we struggle sometimes to find the right words to have the desired effect. Chris Voss, the FBI's former Lead International Hostage Negotiator, has decades of practice having hard conversations. Here's what we can learn from him.

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I'm Mike X, and my mission is to help you live your best life. This podcast is here to give you tactics, tools and insights that will enable you to improve performance, find fulfillment and experience more positive emotions on a daily basis. 

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