Every MSP needs to have an important conversation with their clients about cyberattacks and ransomware. These conversations don't have to be difficult, but they have to happen. Here are my thoughts about how you should approach this discussion and how you can use it to change the relationship you have with your customers. Who knows, they may even thank you for it. 

Highlights:  

There is no right time to have it, just make it happen 

Don't avoid the news 

Talk about your expectations for their cybersecurity 

Tell them how you are protecting your MSP practice 

Practice business disruption scenarios with them