In this podcast, Paul Elmslie (Founder & CEO, HealthCert Education and National Skin Cancer Centres) speaks with Narelle Davidson (Area Manager at National Skin Cancer Centres) about how to implement a patient recall policy through the effective use of your existing medical software to ensure repeat patient visits.

In the podcast, Narelle discusses the importance of patient recalls for ensuring continuity of care. It is vital that patients return to the practice for follow-up of their medical concerns so that they can be treated quickly and effectively.

Additionally, it is important for patients to return to the practice so that doctors have an ongoing patient base.

Narelle explains the systems, processes and software a practice can implement to make sure patient recall is properly executed – ensuring ongoing patient care and continued income for the practice – and how to effectively target patients to ensure they don’t slip through the cracks.

Narelle has 26 years’ experience in general practice business and practice management and currently manages a dozen skin cancer clinic across Australia.