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How to Implement Salon Policies and Procedures
Feeling overwhelmed by no-shows during your fully booked days? Are you wondering how to establish cancellation policies that work or enforce them without upsetting your clients? If these challenges sound familiar, today’s episode is for you!
Listen in as Yovanka and Kirsten explore the backbone of every successful salon business—policies and procedures. In this episode, they will talk you through enforcing policies that command respect for the craft, how to balance firmness with flexibility when it comes to cancellations and the impact of thoughtful communication on client relationships. Today you’ll learn how to confidently navigate discounts and no-shows, ensuring your salon thrives.
As they unwrap the layers of running a salon, you'll hear Yovanka and Kirsten talk about the significance of creating a fair exchange of value for clients and the importance of clearly communicating cancellation policies. They address the financial impacts of discounting on your business and the importance of understanding
your salon’s numbers to ensure it isn't being undercut by its own generosity. They share insights on how to stand your ground without losing client rapport, how to manage client expectations and negate misunderstandings through consultations and how to handle negative reviews professionally to prevent issues before they escalate.
They detail the necessity for salon owners to overcome emotional barriers like fear and self-worth, to effectively implement and uphold policies, and to gain professional respect in the hair
industry, ensuring the success of their businesses.
As they wrap up, Yovanka and Kirsten empower salon owners and stylists to view their salon as a legitimate business deserving of clear, legal policies. By sharing their insights on the importance of visibility - making sure clients are aware of your
policies up front – they hope to inspire a newfound confidence in your professional approach. So, tune in and learn how to elevate your salon's policy all while maintaining your business's integrity, and financial and operational stability.
Check out YL’s
T&C's -
https://yovankaloria.com.au/terms-conditions/
Join our community
https://www.instagram.com/theceostylistpodcast/#
Yovanka:
https://www.instagram.com/yovankaloria/#
Kirsten: https://www.instagram.com/bdbgroup.aus/#
YL Education for hairstylists
https://yovankaloria.com.au/apply-now/
Connect with Kirsten
https://lnk.bio/bdbgroup.aus
View all episodes
By Yovanka Loria and Kirsten HarrisFeeling overwhelmed by no-shows during your fully booked days? Are you wondering how to establish cancellation policies that work or enforce them without upsetting your clients? If these challenges sound familiar, today’s episode is for you!
Listen in as Yovanka and Kirsten explore the backbone of every successful salon business—policies and procedures. In this episode, they will talk you through enforcing policies that command respect for the craft, how to balance firmness with flexibility when it comes to cancellations and the impact of thoughtful communication on client relationships. Today you’ll learn how to confidently navigate discounts and no-shows, ensuring your salon thrives.
As they unwrap the layers of running a salon, you'll hear Yovanka and Kirsten talk about the significance of creating a fair exchange of value for clients and the importance of clearly communicating cancellation policies. They address the financial impacts of discounting on your business and the importance of understanding
your salon’s numbers to ensure it isn't being undercut by its own generosity. They share insights on how to stand your ground without losing client rapport, how to manage client expectations and negate misunderstandings through consultations and how to handle negative reviews professionally to prevent issues before they escalate.
They detail the necessity for salon owners to overcome emotional barriers like fear and self-worth, to effectively implement and uphold policies, and to gain professional respect in the hair
industry, ensuring the success of their businesses.
As they wrap up, Yovanka and Kirsten empower salon owners and stylists to view their salon as a legitimate business deserving of clear, legal policies. By sharing their insights on the importance of visibility - making sure clients are aware of your
policies up front – they hope to inspire a newfound confidence in your professional approach. So, tune in and learn how to elevate your salon's policy all while maintaining your business's integrity, and financial and operational stability.
Check out YL’s
T&C's -
https://yovankaloria.com.au/terms-conditions/
Join our community
https://www.instagram.com/theceostylistpodcast/#
Yovanka:
https://www.instagram.com/yovankaloria/#
Kirsten: https://www.instagram.com/bdbgroup.aus/#
YL Education for hairstylists
https://yovankaloria.com.au/apply-now/
Connect with Kirsten
https://lnk.bio/bdbgroup.aus