In this Monday Motivation episode we're talking about how to increase customer retention and loyalty by understanding the different stages of the customer journey and the touchpoints you can leverage to grow your brand.

By understanding how to improve the customer experience at each and every stage of a client's journey with you will also increase customer advocacy by through positive client testimonials and word of mouth referrals.

To access my interview with Joey Coleman that I mention in this episode, head over to this episode of my 2019 podcast show The Oyster here: https://podcasts.apple.com/au/podcast/never-lose-customer-again-award-winning-speaker-author/id1336604163

Support me and the work I do to make this show for you on ko-fi here: https://ko-fi.com/laurenkress

Ps. Yes! I do offer 1-on-1 business coaching and consulting, but I only take on a few clients at a time. To find out if I'm available right now or to go on my waiting list for future coaching opportunities, please send me a message directly on LinkedIn here: https://www.linkedin.com/in/laurenkress89/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit laurenkress.substack.com

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This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit laurenkress.substack.com