In this episode of the Hospitality Leadership Podcast, we delve into the interplay between technology and human interaction in the hospitality industry.

Join our "How To Retain Your Hospitality Staff" Webinar here.

Inspired by a previous discussion with Jeremy Julian from the Restaurant Technology Guys Podcast, Andy explores how tech can enhance operational efficiency while preserving the essential human element.

Key points include understanding current operations, identifying pain points, and choosing the right technologies that solve specific problems as well as the importance of using tools like CRM software and digital concierges to personalise guest experiences without sacrificing genuine hospitality.

Check out the Jeremy Julian episode here.