In this episode, Jonathan Tisch, Executive Chairman of Loews Hotels, goes beyond hotels to examine travel and tourism as one of America’s most powerful—but often overlooked—economic engines.

Drawing on decades of advocacy, Tisch shares stories from his roots at the Regency’s "power breakfasts" to lobbying Congress after 9/11. He explains how travel creates more jobs than industries like manufacturing, why lawmakers consistently underestimate its impact, and what hospitality leaders must do to change that.

From educating policymakers to preparing for global events like the World Cup and the LA Olympics, Tisch makes a compelling case for unified industry advocacy. Listeners will come away with a sharper understanding of travel’s economic importance, the influence of collaboration, and the responsibility every hospitality professional has to tell this story.

This conversation is hosted by Emily Goldfischer, founder and editor-in-chief of hertelier.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jonathan Tisch, Executive Chairman of Loews Hotels, reflects on 45 years in hospitality and what he learned leading the company in this conversation with Emily Goldfischer, founder and editor-in-chief of hertelier. Tisch shares how he redefined the guest experience, why team members create loyalty, and the culture shifts that helped Loews Hotels stand out.

Also see on hertelier: Mr. August: Jonathan Tisch — The Original Ally

See Jon's book, Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What does it really take to get things done as a leader? In this conversation, Amy Yip—executive coach and two-time TEDx speaker—shares her insights on leading high-performing teams. She explains why purpose drives productivity, how communication expectations prevent breakdowns, and why conflict isn’t something to avoid but a catalyst for innovation. Amy also highlights Google’s research on psychological safety and why trust is the single biggest factor in team effectiveness. Hospitality leaders will walk away with practical lessons on creating cultures where people feel safe to contribute, stay aligned on vision, and ultimately get more done together.

Also see: Leadership vs. Management: The Career-Defining Shift Amy Yip Learned at Google

Learn more about Amy Yip's work here.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we hear from Amy Yip, a former leader in Google’s global food program and now a sought-after leadership coach for companies including Amazon and Verizon. Amy shares her own career-defining shift from management to leadership—moving beyond titles and task lists to authenticity, trust, and inspiring others. She reflects on lessons from mentors, including a VP at Google who pushed her to step into uncomfortable opportunities that ultimately shaped her into the leader she is today. For hospitality leaders, Amy’s journey is a reminder that real leadership isn’t about authority, but about unlocking potential and creating environments where people thrive.

Learn more about Amy Yip's work here.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

When Ryan Reynolds and Rob McElhenney bought Wrexham AFC, the eyes of the world turned to a small Welsh community. For Steven Hesketh—CEO of Savvy Hotel Group, founder of The Hospitality Hero, and co-owner of Devafest—it was the beginning of something bigger. In this episode, Steven shares how local hospitality operators came together, why collaboration beat competition, and the creative ways they turned global attention into regional growth. Listeners will take away practical lessons on placemaking, building local relationships, and using hospitality as a force for community pride and transformation.

A few more resources:

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sloan Dean returns to share a new perspective on artificial intelligence in hospitality. While AI is often framed around efficiency and cost-cutting, Sloan points to lessons from outside the industry -- like his experience with Waymo -- that show how AI can actually enhance the customer experience and create pricing power. He explores what this could mean for hotel operations, guest interactions, and the future of luxury hospitality. Listeners will come away with a new way of thinking about AI: not just as a tool for savings, but as an opportunity to elevate service and grow demand.

Resources:

• Not Done with Sloan Dean 
• AI Psychosis & Humanity in Hospitality Leadership - Sloan Dean
• Not Done: Sloan Dean After Remington - How He's Betting on Himself and What's Next
• More episodes with Sloan

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Michael Escalante, former Global Vice President of Hilton’s Center of Operational Excellence, shares how his team delivered 6–12% savings on labor across more than 600 hotels, while improving both guest service and employee satisfaction. Michael explains the methodology behind Hilton’s approach: observing processes instead of people, quantifying human behavior, and modeling work as a function of volume. He also shares how Hilton overcame the hardest part -- change management -- by building transparency, securing buy-in from teams and unions, and creating a culture of efficiency with technology.

Also see: Labor, Leadership & Leveling Up: How Michael Escalante Went from Aerospace Engineer to Hilton's Global VP of Operational Excellence

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michael Escalante took an unexpected path from aerospace engineering to hospitality, eventually serving as Hilton’s Global VP for the Center of Operational Excellence and the President of Operational Effectiveness at Hotel Asset Value Enhancement (hotelAVE). Today, he's the CEO and founder of R5 Hospitality Solutions. In this conversation, he shares how scientific thinking and people-first leadership helped him uncover hidden value, improve service, and deliver millions in labor savings across hundreds of hotels.

See Michael's posts on LinkedIn. 

A few more resources:

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah Mackenzie and Sloan Dean explore the concept of "AI psychosis" - how people's over-reliance on AI tools can cause them to lose touch with reality and critical thinking skills. They discuss the evolution of leadership from physical strength to IQ to emotional intelligence, and examine how the hospitality industry has a unique opportunity to preserve human connection and counter the isolating effects of our increasingly digital world. Sloan shares his concerns as both a CEO and father about what we might be losing as a society when we outsource too much of our thinking to artificial intelligence.

A few more resources:

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Sloan Dean shares why he stepped down as CEO of Remington Hospitality after eight transformative years, walking away to bet on himself as a founder and disruptor. He discusses enrolling in MIT AI courses, his philosophy on taking calculated risks, and why becoming CEO was never meant to be his "summit."

Resources mentioned:

• Not Done with Sloan Dean
• Culture Creates Room To Thrive At Remington Hotels
• More episodes with Sloan

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands