Hospitality Daily Podcast

By Josiah Mackenzie

Society & Culture Business Places & Travel

What's Hospitality Daily Podcast about?

Stay informed and inspired to delight people and grow your business with short, daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

Download our free app to listen on your phone

Hospitality Daily Podcast episodes:

06.07.2024
How I'm Addressing The “Angry Chef” Stereotype And Making Hospitality Careers More Attractive - Kate Gagliardi, Asbury Collection (Sage Hospitality)
In this episode, Kate Gagliardi, Complex Executive Chef for the Asbury Collection, shares her unique journey from finance to culinary leadership and offers insights on what it takes to create a positive work environment. You'll learn about:Kate's Career Journey (00:42)...
06.06.2024
My Takeaways For Operators From The NYU Hospitality Investment Conference - Josiah Mackenzie
In this episode, Josiah Mackenzie shares his thoughts and reflections on the 2024 NYU International Hospitality Industry Investment Conference, covering:The Importance of Capital in Hospitality (0:43) - why staying close to the world of owners and investors is crucial for...
06.05.2024
The Danger of Private Equity in Hospitality Now - Sloan Dean, Remington Hospitality
In this episode, we're joined by Remington Hospitality CEO Sloan Dean, who shares what he sees as the danger of private equity in the hospitality business today. You'll learn about:The Role of Private Equity (PE) in Hospitality: Understand the dynamics...
06.04.2024
How To Take Over Management Of A Property Well - Sloan Dean, Remington Hospitality
In this episode, we're joined by Remington Hospitality CEO Sloan Dean, who shares his experience and insights on what it takes to successfully transition into managing a new hotel, and ensure both the staff and the property thrive under new...
06.03.2024
This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers Association
In this episode, Sarah Gulla and Justin Epps from the Hospitality Asset Managers Association join us to discuss into the role of hotel asset managers in the hospitality ecosystem - and the results of a recent industry outlook survey they...
06.02.2024
What We're Seeing in the Market Now - Sloan Dean, Remington Hospitality
In this episode, we're joined by Remington Hospitality CEO Sloan Dean, who shares his observations on trends in the market today. You'll learn about:What's Happening in Hospitality Today: Understand the current state of the hospitality market, including domestic and international...
06.01.2024
How I Stay Energized & Motivated As A Hospitality Leader - Sloan Dean, Remington Hospitality
In this episode, Sloan Dean, CEO of Remington Hospitality, joins us to share his insights on staying energized and motivated as a leader. Sloan discusses the importance of self-care and how it impacts leadership effectiveness in hospitality. Listen now to...
05.31.2024
Lessons From The Caribbean: How To Thrive Through Expansion - Sloan Dean, Remington Hospitality
What does it take to not only spot an opportunity but to act on it so your hospitality business thrives? In this episode, we learn how that's done by exploring the expansion of Remington Hospitality under the leadership of CEO...
05.30.2024
The Experience That Earned Us Michelin's Three Key Distinction - Jeff Wielgopolan, Meadowood Napa Valley
In this episode, we are joined by Jeff Wielgopolan, Service Director at Meadowood Napa Valley. Discover how this extraordinary property became one of only 11 hotels in the United States to receive Michelin's Three Key distinction for exceptional hospitality. What You'll...
05.29.2024
McKinsey Research: The State of Tourism & Hospitality - Jasperina de Vries, McKinsey & Company
Today, McKinsey & Company published an insightful, research-driven report on the state of tourism and hospitality. In this episode, we'll learn about the trends, market changes, and opportunities you need to know as a hospitality provider from Jasperina de Vries,...
05.29.2024
The Fundamentals of Service in Luxury Hospitality (From Someone Who Trained The Teams Behind The World's Best Hotels) - Jeff Wielgopolan, Meadowood Napa Valley
In this episode, we're learning from Jeff Wielgopolan, a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley. Jeff shares his insights...
05.28.2024
This Hotelier is Next to Google, Sees The Future, and Shares What He’s Doing About It - Dipesh Gupta, Shashi Group
In this episode, we are joined by Dipesh Gupta, a hotel owner and operator at Shashi Group who has integrated cutting-edge technology into the guest experience, creating a truly personalized and innovative stay. (Which was profiled in a recent article...
05.27.2024
How to Evaluate Culture (And The Big Problem with Automation) - Greg Früchtenicht, Saira Hospitality
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares what he's learned about evaluating culture in hospitality organizations - and the big problem automation poses in the hiring process. Thoughts, questions, suggestions? Send...
05.27.2024
These 80-Year-Olds Run The Coolest Inn in San Francisco - Joan Hull and John Phillips, The Parsonage [San Francisco Sundays]
In this episode we meet Joan Hull and John Phillips, the proprietors of The Parsonage, a charming urban inn located in the heart of San Francisco. This conversation is a treat as Joan and John share their journey of transforming...
05.26.2024
How To Design An Employee Experience That Attracts And Engages The Best People in Hospitality - Szilvia Olah
In this episode, we're learning from Szilvia Olah, an expert in employee experience design, the founder of The Strengths Company, a former leader at Accor and Jumeirah Group, and the author ofThe Blind Leading the Disengaged. You'll learn about:Employee Experience...
05.25.2024
Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels
In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio. Listeners will learn about:The inception...
05.24.2024
How AHLA Is Supporting Hoteliers Through Certification and Events - Kevin Carey, AHLA
The American Hotel and Lodging Association supports hospitality providers in so many ways from education to policy work. In this episode, Kevin Carey, AHLA’s interim president & CEO, joins us to talk about two core areas they're focused on now:Green...
05.24.2024
Opportunities I See Now With Events (After Leading These For Amazon, Google & Others) - Gianna Gaudini
How do you stand out in a world full of technology, endless content, and busy schedules? Hospitality is key, especially through events. Events offer a big opportunity for every hospitality provider. In this episode, we're learning from Gianna Gaudini, a...
05.23.2024
How We Constantly Improve Through Feedback - Andy Chabot, Blackberry Farm
Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. Previously, Andy Chabot explained how they've achieved this, and then how they hire and train their teams. In this episode, Andy...
05.22.2024
Masterclass: How To Hire Great People, Faster - Adam Robinson, Hireology [Sponsor Bonus]
This sponsored episode from Hireology is a masterclass on hiring from Adam Robinson, CEO of Hireology, who shares his extensive knowledge on hiring great people faster in hospitality. Listeners will learn:Market Insights: Understand the market trends affecting hiring in hospitality,...
05.22.2024
How We Hire & Train The #1 Team in America - Andy Chabot, Blackberry Farm
Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. In our last episode, Andy Chabot explained how they've achieved this. In this episode, Andy shares their approach to hiring, training,...
05.21.2024
The Story Behind the #1 Hotel In America for Food & Drinks - Andy Chabot, Blackberry Farm
Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine, and in this episode - the first in an exclusive miniseries on this renowned Relais & Chateaux hotel in Tennessee -...
05.20.2024
Put People First: What I've Learned Stewarding a Top Workplace Culture - Pablo Brizi, Hilton Grand Vacations
Join us as we celebrate International Human Resources Day today by learning from Pablo Brizi, the Chief Human Resources Officer at Hilton Grand Vacations. Recently recognized as one of the best workplaces in America, Hilton Grand Vacations is at the...
05.19.2024
Manny Yekutiel: The Most Hospitable Person in San Francisco?
Today we're joined by Manny Yekutiel, the owner of Manny's, a cafe and civic event space in San Francisco's Mission District. In This Episode, You Will Learn:The Concept Behind Manny's: Discover how Manny's serves as a multifunctional space combining a...
05.18.2024
How We Give Back To Our Community by Empowering Youth - Karen Whitt, The Hartling Group
Karen Whitt is Vice-President Sales and Marketing at The Hartling Group, and in this episode, shares the ways her company is contributing to the community in Turks and Caicos through their mentoring programs aimed at empowering local youth. Listeners will...
05.18.2024
Mastering Mentorship and Growth: Lessons from YPO's Global Leadership Community - Sabrina Cendral
In this episode, Sabrina Cendral, a hospitality advisor and the former Chief Marketing, Strategy, and Digital Experience Officer for YPO, shares her experience with mentorship and bringing leaders together to support each other. Listen to our other episodes with Sabrina:Trapeze Talks:...
05.17.2024
Staying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels
In this episode, we learn from Marc Lores Panades, VP of Food & Beverage at Aethos Hotels. Listen to learn:The wellness program Marc uses to stay at peak performanceThe role of mentorship in professional developmentTechniques for creating memorable guest experiencesHow...
05.16.2024
Research: What's Driving Guest Satisfaction (and Dissatisfaction) Today - Forrest Morgeson
In this episode, we dive deep into guest satisfaction in today's landscape and how it's changing with Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the American Customer Satisfaction Index. Listeners will...
05.15.2024
Marketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience - Sabrina Cendral
In this episode, Sabrina Cendral, a hospitality advisor, strategist, and former Senior Vice President of Marketing and Sales for Club Med in North America, challenges the notion that operations is the only important aspect of delivering a great guest experience...
05.14.2024
The Power of All-Inclusive Hospitality - Sabrina Cendral
Sabrina Cendral is a hospitality advisor and strategist and the former senior vice president of marketing and sales for Club Med North America. In this episode, you'll discover the unique aspects that make all-inclusive resorts a preferred choice for guests...
05.13.2024
Trapeze Talks: My Club Med Journey (With Insights For You) - Sabrina Cendral
Sabrina Cendral is a hospitality advisor and strategist and in this episode, shares her extensive experience with Club Med, where she ended up becoming the Senior Vice President of Marketing and Sales for the company's North American operations. Listeners will...
05.13.2024
Recruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]
Great hospitality leaders are always recruiting to hire the best people for their teams. In this episode, you'll join me as I visit a hospitality career fair in San Francisco - and hear from some of these hiring managers about...
05.12.2024
The Gen-Z Hospitality Investor: Brett Deas, The Hideaways
Brett Deas is a Partner at The Hideaways and has accomplished so much in so little time that I wanted to bring him on today to talk about everything from his journey from learning about investment to investing himself to...
05.11.2024
Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton
Hilton’s 2024 Trends Report found the No. 1 reason people of all generations want to travel this year is to rest and recharge. In this episode, Amanda Al-Masri, Global VP of Wellness at Hilton, shares how they are innovating to...
05.10.2024
How "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, shares the power of experiencing your hospitality services from a guest's perspective. Roman tells the story of staying at various Kasa properties and how this led to changes and...
05.09.2024
How We've Streamlined Housekeeping Tech & Teamwork - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how they optimize housekeeping across their portfolio of over 85+ properties. Listeners will learn about:Cost-Cutting Strategies: How Kasa is reducing expenses in housekeeping without compromising on quality.Technology Integration:...
05.08.2024
How We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains the strategies that have allowed their hospitality business to thrive in challenging markets environments. Listeners will gain valuable insights into how Kasa has structured its operations to maintain...
05.07.2024
How We Improve Service and Profits with AI - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder and CEO of Kasa, explains how the company uses cutting-edge artificial intelligence (AI) technology to improve the guest experience and drive operational efficiency. Listeners will learn:Operational Transformation: Understand the specific AI tools Kasa...
05.06.2024
Question Everything If You Want To Stand Out (Our Story With Guest Communication Technology) - Roman Pedan, Kasa
Roman Pedan is the Founder & CEO of Kasa, and in this episode shares how they challenge commonly accepted trends - including in hotel technology - to prioritize guest experience and operational efficiency. Listeners will learn:The Role of Property Management: Understand...
05.05.2024
Building A More Efficient Hotel Operating Model - Roman Pedan, Kasa
In this episode, Roman Pedan, the Founder & CEO of Kasa, explains how they are reshaping the hospitality landscape through an innovative approach to hotel management and operations. You will learn:The Genesis of Kasa: Hear from Roman about the market...
05.05.2024
Learning To Be A "Hall of Fame Host" - Roman Pedan, Kasa
Roman Pedan is the Founder & CEO of Kasa, one of the fastest-growing hotel operators in the industry. In an earlier conversation with Brandon Sedloff at Juniper Square, Roman shared his insights on the real estate opportunity he sees. In...
05.04.2024
Why McKinsey's Ryan Mann Sees So Much Potential in Hospitality Now
Ryan Mann is a Partner at McKinsey & Company. In this episode, he shares his personal journey and professional insights that are shaping the industry. Listeners will learn:Ryan's Personal Inspiration: Discover how Ryan's love for hospitality was sparked by his...
05.03.2024
“We Made Luxury Touchable”: How Hotel Nikko Goes Above and Beyond for Dogs and Their Humans - Anna Marie Presutti, Hotel Nikko San Francisco
Join us on this heartwarming episode of Hospitality Daily as we explore how Hotel Nikko San Francisco has redefined pet-friendly accommodations. Host Josiah McKenzie talks with Anna Marie Presutti about the innovative and compassionate initiatives that set Hotel Nikko apart....
05.03.2024
Offering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality
Greg Früchtenicht is the Chief Operating Officer at Saira Hospitality, and in this episode, he shares the origin and implementation of a transformative program with St. Giles Hotels in London that not only provides shelter to people experiencing homelessness but...
05.02.2024
How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company
Ryan Mann is a Partner at McKinsey & Company and shares insights from their latest research article, "How the world’s best hotels deliver exceptional customer experience." Listeners will gain insights on:The Importance of Leadership: Understand what makes a great GM...
05.02.2024
Building Bridges: Hospitality Leadership Across Cultures (Anna Marie Presutti and David Arraya)
Anna Marie Presutti, Vice President and General Manager of Hotel Nikko San Francisco, and David Arraya, a seasoned general manager with a background in managing hotels across continents, discuss the intricacies of navigating, managing, and leading within diverse cultural environments...
05.01.2024
Omotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. In this episode, she shares a Japanese concept and approach to hospitality that her teams have embraced and live out each day that's caused their hotel to...
04.30.2024
What Are We Getting Wrong About The Hotel General Manager Role? (with Anna Marie Presutti, Hotel Nikko San Francisco)
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode explains a misconception she used to have about what the role of a hotel general manager entailed - and how the opportunity...
04.29.2024
How I Learned To Listen (And Lead) Well - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco, and in this episode shares advice she received early in her career that has served her well and how she leads the culture she does at...
04.28.2024
Uniting Voices To Tell The Story of San Francisco On The World Stage - Anna Marie Presutti, Hotel Nikko San Francisco
Anna Marie Presutti is Vice President and General Manager of Hotel Nikko San Francisco. She's also the Board Chair and Chair of the Executive Committee at San Francisco Travel. In this episode, you'll hear why she serves in this capacity...

What's Hospitality Daily Podcast about?

Download our free app to listen on your phone

Hospitality Daily Podcast episodes:

How I'm Addressing The “Angry Chef” Stereotype And Making Hospitality Careers More Attractive - Kate Gagliardi, Asbury Collection (Sage Hospitality)

My Takeaways For Operators From The NYU Hospitality Investment Conference - Josiah Mackenzie

The Danger of Private Equity in Hospitality Now - Sloan Dean, Remington Hospitality

How To Take Over Management Of A Property Well - Sloan Dean, Remington Hospitality

This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers Association

What We're Seeing in the Market Now - Sloan Dean, Remington Hospitality

How I Stay Energized & Motivated As A Hospitality Leader - Sloan Dean, Remington Hospitality

Lessons From The Caribbean: How To Thrive Through Expansion - Sloan Dean, Remington Hospitality

The Experience That Earned Us Michelin's Three Key Distinction - Jeff Wielgopolan, Meadowood Napa Valley

McKinsey Research: The State of Tourism & Hospitality - Jasperina de Vries, McKinsey & Company

The Fundamentals of Service in Luxury Hospitality (From Someone Who Trained The Teams Behind The World's Best Hotels) - Jeff Wielgopolan, Meadowood Napa Valley

This Hotelier is Next to Google, Sees The Future, and Shares What He’s Doing About It - Dipesh Gupta, Shashi Group

How to Evaluate Culture (And The Big Problem with Automation) - Greg Früchtenicht, Saira Hospitality

These 80-Year-Olds Run The Coolest Inn in San Francisco - Joan Hull and John Phillips, The Parsonage [San Francisco Sundays]

How To Design An Employee Experience That Attracts And Engages The Best People in Hospitality - Szilvia Olah

Working With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate Hotels

How AHLA Is Supporting Hoteliers Through Certification and Events - Kevin Carey, AHLA

Opportunities I See Now With Events (After Leading These For Amazon, Google & Others) - Gianna Gaudini

How We Constantly Improve Through Feedback - Andy Chabot, Blackberry Farm

Masterclass: How To Hire Great People, Faster - Adam Robinson, Hireology [Sponsor Bonus]

How We Hire & Train The #1 Team in America - Andy Chabot, Blackberry Farm

The Story Behind the #1 Hotel In America for Food & Drinks - Andy Chabot, Blackberry Farm

Put People First: What I've Learned Stewarding a Top Workplace Culture - Pablo Brizi, Hilton Grand Vacations

Manny Yekutiel: The Most Hospitable Person in San Francisco?

How We Give Back To Our Community by Empowering Youth - Karen Whitt, The Hartling Group

Mastering Mentorship and Growth: Lessons from YPO's Global Leadership Community - Sabrina Cendral

Staying Consistently Creative and Relevant in Food & Beverage - Marc Lores Panades, Aethos Hotels

Research: What's Driving Guest Satisfaction (and Dissatisfaction) Today - Forrest Morgeson

Marketing Reveals The Big Opportunity for Elevating The Hotel Guest Experience - Sabrina Cendral

The Power of All-Inclusive Hospitality - Sabrina Cendral

Trapeze Talks: My Club Med Journey (With Insights For You) - Sabrina Cendral

Recruiting Live at a San Francisco Hospitality Careers Fair - Josiah Mackenzie [San Francisco Sundays]

The Gen-Z Hospitality Investor: Brett Deas, The Hideaways

Better Sleep for All: How Hilton is Going All-In On Helping Travelers Rest and Recharge - Amanda Al-Masri, Hilton

How "Being Our Own Guest" Enabled Us To Allow More Early Check-Ins (And Improve Guest Satisfaction 20%) - Roman Pedan, Kasa

How We've Streamlined Housekeeping Tech & Teamwork - Roman Pedan, Kasa

How We Cut Costs, Boost Margins in Tough Market Conditions - Roman Pedan, Kasa

How We Improve Service and Profits with AI - Roman Pedan, Kasa

Question Everything If You Want To Stand Out (Our Story With Guest Communication Technology) - Roman Pedan, Kasa

Building A More Efficient Hotel Operating Model - Roman Pedan, Kasa

Learning To Be A "Hall of Fame Host" - Roman Pedan, Kasa

Why McKinsey's Ryan Mann Sees So Much Potential in Hospitality Now

“We Made Luxury Touchable”: How Hotel Nikko Goes Above and Beyond for Dogs and Their Humans - Anna Marie Presutti, Hotel Nikko San Francisco

Offering Hope Through Hospitality: How We Worked with St. Giles Hotels to Create Opportunities for our Community - Greg Früchtenicht, Saira Hospitality

How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company

Building Bridges: Hospitality Leadership Across Cultures (Anna Marie Presutti and David Arraya)

Omotenashi: Lessons in Japanese-Inspired Hospitality For Us All - Anna Marie Presutti, Hotel Nikko San Francisco

What Are We Getting Wrong About The Hotel General Manager Role? (with Anna Marie Presutti, Hotel Nikko San Francisco)

How I Learned To Listen (And Lead) Well - Anna Marie Presutti, Hotel Nikko San Francisco

Uniting Voices To Tell The Story of San Francisco On The World Stage - Anna Marie Presutti, Hotel Nikko San Francisco