When your business starts to grow and scale there are many things that start to change, but how to keep consistent with what you offer to your clients during this process? In today’s episode, Claire will talk about how to build a solid system to offer a great customer experience in the process of growing your business. She will explore other business success stories and will share some tools to help you in this process.

Listen to find out more about:

• Some key points to consider when thinking about CX (customer experience) in your business and how to get inspiration to start.
• A sample of how CX was important for building the reputation of a famous company.
• What do you have to think about first when defining your business’ CX strategy.
• How to work along the process of building your business’ CX.

References and links:

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