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How to Lead a Multigenerational Team Without Losing Your Mind with Michelle Pascoe
The Hidden Cost of Generational Miscommunication
with Michelle Pascoe
Leading across generations isn’t a soft skill—it’s a survival skill.
Today’s workplaces are a multi-generational mix of Boomers, Millennials, Gen Z, and yes—even the occasional Gen X manager still pretending frosted tips are cool. The result? Miscommunication, unmet expectations, and a whole lot of eye-rolling in staff meetings.
In this episode of Marc Haine Live, multigenerational leadership expert Michelle Pascoe shares how to retain top talent, boost engagement, and create a workplace that works for everyone—from Gen Z to Boomers.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com.
About Michelle
Michelle Pascoe is an authority in multigenerational customer experiences, a Certified Speaking Professional, and the founder of a national training company dedicated to market research, frontline excellence training, and middle management development. For over 30 years, she’s worked with hospitality and service businesses to build high-performing teams, exceptional guest experiences, and leaders who leave a legacy. She’s the host of The Michelle Pascoe Hospitality Podcast and the author of Igniting Potential: No Challenge Too Hard and The VIP Principle: Discover How Guest Experiences Drive Long-Term Growth.
Connect with Michelle
www.michellepascoe.com
/ michellepascoe
/ michellepascoevip
/ michelle.pascoe
/ @michellepascoe
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
View all episodes
By Marc Haine
5
33 ratings
The Hidden Cost of Generational Miscommunication
with Michelle Pascoe
Leading across generations isn’t a soft skill—it’s a survival skill.
Today’s workplaces are a multi-generational mix of Boomers, Millennials, Gen Z, and yes—even the occasional Gen X manager still pretending frosted tips are cool. The result? Miscommunication, unmet expectations, and a whole lot of eye-rolling in staff meetings.
In this episode of Marc Haine Live, multigenerational leadership expert Michelle Pascoe shares how to retain top talent, boost engagement, and create a workplace that works for everyone—from Gen Z to Boomers.
Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you at https://meetwith.marchaine.com.
About Michelle
Michelle Pascoe is an authority in multigenerational customer experiences, a Certified Speaking Professional, and the founder of a national training company dedicated to market research, frontline excellence training, and middle management development. For over 30 years, she’s worked with hospitality and service businesses to build high-performing teams, exceptional guest experiences, and leaders who leave a legacy. She’s the host of The Michelle Pascoe Hospitality Podcast and the author of Igniting Potential: No Challenge Too Hard and The VIP Principle: Discover How Guest Experiences Drive Long-Term Growth.
Connect with Michelle
www.michellepascoe.com
/ michellepascoe
/ michellepascoevip
/ michelle.pascoe
/ @michellepascoe
----more----About Your Host, Marc Haine
Need to brainstorm aspects of your business or talk to Marc about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach Marc Haine will help your teams ignite their passions. Working with him, you can support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistent customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc
+1 (780) 729-4932
🗓️ https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.