This episode is based on an experience Sally had with her daughter years ago. You will hear her recount a story that is based on a packet of crisps. As mundane as this may sound Sally uses the experience to show how important it is to listen and to ask questions, rather than assume you know the answers.

Sally talks about deep listening, listening with empathy and dropping your own questions so you can really hear what someone else may be saying or asking for. She talks about listening to her daughter, and how when she listened further than the initial situation she found out important things she had not known before and how in doing this she learnt to build bridges of trust and communication.

She continued to listen to her children, and today as they are about to fly the nest they still all know the importance of stopping, asking a question and listening to what the other says.

Listen on if you want to find out about how to listen with empathy.