In this episode of RecTalk, Nitin Sharma sits down with Ross Thompson, Executive Manager of Infinity Staff Global, the go-to partner for ethical and effective offshoring to South Africa.

Ross joins Nitin to unpack the realities of outsourcing recruitment roles offshore: the opportunities, the pitfalls, and the right way to do it. Having placed two of his own staff through Ross, Nitin dives into what makes Infinity Staff Global’s model both compliant and people-first.

🔍 Episode Highlights

• Doing offshoring the right way: Why using freelancers or third-party EORs can put your business at risk with South African tax authorities (SARS) — and how Infinity Staff Global avoids these traps.
• Ethics and compliance: The importance of true South African ownership, legal employment contracts, and full tax and government compliance.
• Talent quality & retention: How Infinity Staff achieves a 90% retention rate by paying above-market salaries, offering proper benefits, and investing in monthly training sessions (including with trainers like Vanessa Rath).
• Cultural alignment: Why South African professionals are a natural fit for UK, Australian, and US markets — from time zones to work ethic and communication style.
• Ross’s “why”: His personal mission to give back to South Africa through fair employment and future scholarship opportunities for young people.
• Scaling your recruitment business: How UK agencies are using South African talent to expand into the US market or rebuild after a tough year—without compromising quality or culture.

Ross is a dual citizen of South Africa and Australia, passionate about ethical recruitment outsourcing. Infinity Staff Global helps recruitment agencies and suppliers build remote teams in South Africa with full legal and HR compliance.

🎧 Who This Episode Is For

• Recruitment agency owners exploring offshore hiring options.
• Talent leaders looking to scale ethically and reduce operational risk.
• Business owners curious about expanding into international markets.
• Anyone considering South Africa as a hub for recruitment operations.

🔗 Connect with the guest

Ross Thompson: https://www.linkedin.com/in/rossnthompson/

See Ross’s previous appearance on RecTalk:

https://open.spotify.com/episode/2c9sCHXbE6WV5Y8uj49jqI

Check out Infinity Staff Global on Rectools:

https://www.rectools.io/product/infinity-staff-global/

🔗 Connect with the host

Nitin Sharma: https://www.linkedin.com/in/nitin-rectools/

Discover recruitment tools and services at Rectools.io:

https://www.rectools.io/

Find out about the Recruitment Curry Club:

https://www.linkedin.com/company/the-recruitment-curry-club/

New episodes of RecTalk, Founder Diaries and Talking Talent drop every Wednesday and Friday.

Listen on another platform: https://rectalk.co.uk/

🔗 Get in touch with these recommended suppliers

Carl Jones — Konquest: https://www.linkedin.com/in/carl-jones-66093722/

Ben Fielding — Quinset: https://www.linkedin.com/in/benfielding/

Ross Thompson — Infinity Staff Global: https://www.linkedin.com/in/rossnthompson/

Matt Fox — Exitus Advisory: https://www.linkedin.com/in/matt-fox-50b10311/

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