In this episode of Leading with Impact, we're joined by Craig Atkinson from Practice Plus Group to tackle a critical question: How do you embrace AI without eroding trust? Craig shares how Practice Plus Group has approached AI with a clear strategy, strong guardrails and a human‑first philosophy. We explore algorithmic decision‑making in hiring and performance, the impact on different generations, the limits of coach bots, and why transparency about where and how AI is used is now a cultural imperative.