Workplace conflicts can arise from the most unexpected things, and can have severe consequences. When conflicts arise, they need to be addressed quickly, with opportunities created for open communication and understanding.

Through effective mediation and a curiosity-driven approach, conflicts between team members can be resolved, ruptures can be repaired, and positive outcomes can be achieved.

This week, Dan and Pia are joined by workplace mediation and conflict resolution consultant, Tania Waters. Tania has extensive experience in helping organisations address workplace conflicts and facilitating mediations between parties.

She provides conflict management coaching, and specialises in creating safe spaces for open dialogue, understanding the perspectives and impacts of each party involved, and guiding them towards finding common ground.

Three reasons to listen

• Understand the impact of workplace conflict on teams and their members, from passive-aggressive behaviour to the threat of physical violence
• Learn about the importance of timely conflict resolution and the negative consequences of letting things simmer for too long
• Discover the role of curiosity in the mediation process and how it can help to break down walls and challenge simplified narratives

Episode highlights

• [00:11:51] Where conflict begins
• [00:13:25] What conflict looks like
• [00:15:37] The cost of conflict
• [00:17:37] The conflict resolution process
• [00:25:01] Pre-mediation
• [00:33:03] Group conflict
• [00:36:11] Tania's book recommendation
• [00:37:45] Tania's top tip
• [00:39:34] Takeaways from Pia and Dan

Links

• Connect with Tania via LinkedIn
• High Conflict: Why We Get Trapped and How We Get Out, by Amanda Ripley
• Leave us a voice note