In this episode of Insurance Untangled, Ben and Tessina dive into a major challenge that dental offices face: what to do when insurance companies make mistakes and patients wrongly blame the doctor.

You'll hear real talk about why these mistakes happen, how offices can better educate their patients, and what steps to take when plans drop your practice without warning. Tessina shares smart, simple strategies to protect your practice, help your patients, and stop insurance from running the show.

This episode is packed with honest stories, strong advice, and empowering steps that help you take control of your dental practice — and your peace of mind.