There’s gold buried in your lost customers and in this episode, you’ll learn how Darlene Campagna mines that gold.

Darlene is a Customer Acceleration Consultant who gets extra-ordinary results with lost and at-risk customers.

At-risk customers are the ones who have one foot out the door and are at the heart of our retention problems.

Darlene will be sharing stories of how she and her team identify and save these almost lost customers.

It’s fascinating how Darlene digs deeper than customer satisfaction to unearth customer insights that saves hundreds of thousands in potentially lost revenue.