In this episode of the Vision InSites Podcast, host Chris Anderson sits down with Ed Clay, founder of Protection America, to unpack the real-world challenges of scaling a security operation — from delegation and payroll pressure to leadership and long-term sustainability.

Ed shares candid insights from building Protection America in California, including the personal and operational lessons that come with growth, portfolio clients, and managing hundreds of officers in a high-liability environment.

In this conversation:

• Why scaling security companies often leads to declining service quality

• The hardest leadership lesson founders face when delegating control

• Why payroll discipline is critical to survival in private security

• How reporting has evolved from accountability to client communication

• What success costs leaders if boundaries aren’t in place