Your customer complaint department is really your company feedback department & process improvement. This is the quickest way to fix what is not working base of how your customers are using your products or services.

Nuggets from my not pad of years of training. Learn how to compress time frames to get more done in a digital distracted world 

If you want to be the industry leader in your perspective business find a way to turn your  products or service into a consumable instead of just another commodity.

Your business and family success for the next twenty years hinges on you knowing and applying these three things

Give your customers an engaging customer buying journey

Word of mouth advertising has been replaced with likes & shares! 

Fear is nothing but false evidence appearing real, You have a choice to live in Knowledge and anticipation or ignorance and fear.

Lean how to advertise like its Superbowl sunday without spending a million dollars for a thirty second spot!

The key to winning in the 21st Century will go to the company that can provide the best customer service experience.

What problem or solution does your company solve?