CX Storytime, Tales from the Customer Journey

How to Solve Employee Apathy in the Workplace


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In this episode of Relationships at Work, Russel chats with keynote speaker, consultant and analyst  Justin Robbins on addressing employee apathy in the workplace - as a leader, as an organization and as an individual.

Justin shares his thoughts, stories and experience with...

  • The definition of power.
  • How authority and influence play a role in power.
  • Why "leading from the front" is nonsense.
  • How power can prevent an organization from innovating.
  • Why understanding power balance is key to improving the organization.
  • The vital role of continuous learning.
  • Where to start in obtaining power and influence at work.

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CX Storytime, Tales from the Customer JourneyBy Russel Lolacher

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