In this episode, I had the pleasure of recording with Bill McGowan—Emmy Award-winning journalist, bestselling author of Speak, Memorably: The Art of Captivating an Audience, and communication coach to leaders at Amazon, Facebook, Uber, LinkedIn, and more.We dive deep into what it really takes to communicate memorably in today’s remote-first business world. From avoiding jargon and filler words to mastering storytelling and empathy, Bill shares practical strategies for making every conversation, presentation, and client interaction impactful.You’ll learn:- The art of listening with empathy to build trust.- How storytelling makes you stand out from the noise.- Ways to structure a presentation like a filmmaker for maximum impact.- A simple technique to deliver bad news without damaging relationships.Whether you’re an early-career Customer Success Manager or a professional who wants to sharpen communication skills, this episode is packed with actionable insights to help you rise above the noise, engage your audience, and be remembered.

Check out Bill's website, where you can find his book and more resources - https://www.claritymediagroup.com/speakmemorably

Connect with Us:

Bill McGowan - https://www.linkedin.com/in/bill-mcgowan-7103b/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

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