This is the big one, clear the diary, wrap a wet towel round your head and get to grips with the Consumer Duty. In this episode, Mike Barrett and I discuss the key challenges and how firms can survive and thrive in this new world order.

Links:

PS22/9: A new Consumer Duty (fca.org.uk)

FG22/5: Final non-Handbook Guidance for firms on the Consumer Duty (fca.org.uk)