DemandGen Radio

How to Transform Your Customer Experience

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In the third and final episode of this re-released series, Carlos Hidalgo and David discuss the importance of customer expansion and maintaining a strong customer experience.

Listen as David and Carlos discuss:

  • What B2B and B2C companies can learn from each other.
  • How you can evaluate and redesign your buyer's journey.
  • The importance of a Chief Experience Officer role.
  • Why you need to focus on customer retention and upselling. 

    • Check out the resources mentioned:

    • David Lewis' LinkedIn
  • The D3 Methodology E-book
  • David's Blog
  • All D3 Resources
  • Free Consultation with a Strategic Advisor
  • 10 minute D3 Methodology Explainer Video
  • DemandGen TV

    • To hear this episode and many more like it, subscribe on Apple Podcasts, Spotify, or on DemandGenRadio.com or search for DemandGen Radio in your favorite podcast player.

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    DemandGen RadioBy BDO Digital, LLC
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