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How To Turn A Complaint Into A Gift | Becoming A Pharmacy Badass
**In this Episode of the Becoming a Badass Pharmacy Owner Podcast; Dr. Lisa Faast will talk about turning complaints into gifts**
**Show Notes:**
1. **How To Turn A Complaint Into A Gift** [0:0]
2. **Complaints open your blind eye** [1:50]
3. **When a patient complaint happened** [3:21]
4. **The importance of listening to your patients** [5:06]
5. **How to turn bad experiences into positive experiences** [7:06]
6. **Do you have a way for patient feedback** [9:05]
7. **Culture and customer service levels** [10:55]
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#### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**
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By Pharmacy Podcast Network
4.6
1010 ratings
**In this Episode of the Becoming a Badass Pharmacy Owner Podcast; Dr. Lisa Faast will talk about turning complaints into gifts**
**Show Notes:**
1. **How To Turn A Complaint Into A Gift** [0:0]
2. **Complaints open your blind eye** [1:50]
3. **When a patient complaint happened** [3:21]
4. **The importance of listening to your patients** [5:06]
5. **How to turn bad experiences into positive experiences** [7:06]
6. **Do you have a way for patient feedback** [9:05]
7. **Culture and customer service levels** [10:55]
-----
#### **Becoming a Badass Pharmacy Owner Podcast is a Proud to be Apart of the Pharmacy Podcast Network**