FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field.

We talk through how to go about using FMEA for complaint investigation and what we can do with the information.

Visit the QDD Blog for additional links. 

Other, related QDD posts that you may be interested in:

Getting Started with FMEA: It All Begins with a Plan

Choosing a Confidence Level for Test using FMEA

How many controls do we need to reduce risk?

Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

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