In this conversation Laura Cusson, Senior Account and Program Manager at Walmart Fulfillment Services, talks about growth and innovation at WFS. Hear about the competencies WFS has developed, the WFS differentiators, some of the misconceptions around WFS and Walmart, the culture of innovation, how Covid has impacted their services, and the future of WFS.

[00:49] Walmart Fulfillment Services

[03:25] Laura’s background

[07:19] Successes and mistakes

[09:39] Developing competencies

[12:10] WFS differentiators

[14:55] Misconceptions

[17:30] Innovation at Walmart

[21:19] Covid’s effects on Walmart

[22:58] WFS looking ahead

[24:31] The long-term viability of the WFS model

[28:01] Laura’s advice

LinkedIn

Website

Website

LinkedIn (Pattern)

LinkedIn (John LeBaron, CRO, Pattern)