When talking to clients and prospects, tone is everything. You don’t need to be domineering, but you don’t want to sound hesitant either. In this episode of the Noob School podcast, our host John talks about the different voices that people talk in, and how you should sound when talking to your clients.

HIGHLIGHTS

Don't talk to your client like a parent

Don't talk like a child either

Always be the adult in the room

QUOTES

John on how to talk to unprofessional clients: "It's our job as salespeople to pull them in our direction. If they're behaving like a child, you want to pull them up to adult. Or [if they're behaving like] a parent, you want to pull them down."

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