Howard is an inspiring and passionate speaker, the Founder and CEO of FROM, The Digital Transformation Agency, a Wall Street Journal bestselling author, innovation consultant, and serial entrepreneur. IDG named him one of the "10 Digital Transformation Influencers to Follow Today", and Enterprise Management 360 named Howard "One of the Top 10 Digital Transformation Influencers That Will Change Your World."

In this episode we talk about Winning Digital Customers, the title of Howards Wall Street Journal best Seller.

Topics:

• The 5 step roadmap to thrive in the digital world
• Customer journey mapping, shifiting attention to outcomes
• Optimising for the short term
• Finding your innovation hero, the champion of change

Howards linked in - https://www.linkedin.com/in/tiersky/

Howards company website - https://www.from.digital/

Howards book, Winning Digital Customers - https://www.amazon.co.uk/