HR Break Room

Guest Hosts:

Brent Gooden, Founder and CEO, Gooden Group

Chad Raymond, Vice President of HR, Paycom

Matthew Paque, Director of Legal and Compliance, Paycom

On April 9, a United Airlines passenger was removed from Flight 3411 by airport security when United employees were unable to convince him to give up his seat. In the weeks since, this incident has become an infamous public relations crisis of huge proportions. The storm of negative PR and costly legal action has forced the entire airline industry to review its policies. Where did things go wrong and how can HR work with their public relations and legal teams to create policies in hopes of preventing such publicly embarrassing incidents?

In this episode of HR Break Room, a panel of experts from the fields of HR, PR and legal join Caleb to examine the incident and reveal the important HR lessons buried beneath the ensuing media disaster.

In this HR Break Room conversation, you will learn:

• the roles HR, PR and legal play in crafting policies designed to empower employees and satisfy customers.
• the importance of equipping employees with the training they need to prevent moments of crisis.
• how an organization's values, culture and personality play a part in company branding and policy.

Learn more about training by downloading our "Learning Management Systems:Fueling Employee Knowledge and Propelling Business Growth" white paper.

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Guest Host:

Tiffany McGowen, director of national recruiting, Paycom

Conducting a successful interview can be difficult. It may sound easy on paper, but knowing how to talk with prospective employees about what they can bring to the table can make or break the quality of your hires.

With new workforce data from the recent U.S. Jobs report showing that an increased number of people are entering the workforce and Americans are quitting their jobs at a rate not seen since 2009, it's more important than ever to ensure you are conducting the sharpest interviews in order to find today's very best talent.

In this edition of HR Break Room, Caleb and Chelsea sit down with Paycom's Director of National Recruiting, Tiffany McGowen, to discuss the importance of interviews along with some of today's best practices.

In this episode of HR Break Room, you will:

• discover the long-term role of recruiting in interviews
• investigate the importance of understanding the story of interviewees
• determine how to actively listen in order to conduct a thoroughly detailed interview

Want to learn even more? Register to attend our upcoming webinar: "New Labor Trends: Is Your Organization Ready?"

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Guest Host: Stacey Pezold, Chief Learning Officer, Paycom

HR Break Room concludes its "What Employees Want" series by talking about the differences between intrinsic and extrinsic motivators with Paycom's chief learning officer, Stacey Pezold.

Intrinsic motivators are important, yet often overlooked. Employees whose work is acknowledged are 47% more productive and, according to Gallup, companies with productive and engaged employees have 147% higher earnings per share than their competition. Even though it pays to give your employees what they really want, many organizations still neglect the intrinsic piece essential to creating a motivated workforce.

In this episode of HR Break Room with Stacey Pezold, you will:

• Learn about three key motivators intrinsic to every employee.
• Discuss the importance of listening to the intrinsic needs of employees.
• Discover how to use learning to engage employees to build intrinsic interest in their work.

Learn more by downloading our "Do Your Employees Feel Empowered?" infographic.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE.

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Learn more at paycom.com/hrbreakroom

Sharlyn Lauby, Founder of HR Bartender

HR Break Room continues its "What Employees Want" series by discussing how feedback and clear communication can help reduce turnover, with special guest Sharlyn Lauby from HR Bartender.

One of the best ways to combat turnover is by creating a culture that facilitates consistent, two-way communication, and empowers teams to successfully acknowledge and implement feedback.

In this episode of HR Break Room with HR Bartender's Sharlyn Lauby, you will:

• learn why you must have a defined communication strategy
• uncover the three different characteristics of good feedback
• master the surveying skills needed to gather actionable insight for your organization

Learn more about the benefits of employee feedback in our "Drive Performance with Employee Surveys" Infographic.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Learn more at paycom.com/hrbreakroom

Guest Host:

Heidi Lively, Paycom's director of new client setup

Disengagement costs the U.S. economy up to $550 billion per year. That's more than the gross domestic product of Georgia — the state and the country! What is it costing your company? It pays to learn more about about your people, but you may have to look beyond survey results to find out what really drives employee engagement.

In today's episode of HR Break Room, Caleb and Chelsea continue the "What Employees Want" series by talking with Paycom's director of new client setup, Heidi Lively, about the essential needs of every employee through Maslow's Hierarchy of Needs. Listen to learn about how security, recognition and self-actualization impact your workforce.

Learn more by reading our new "What Employees Want" white paper.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Learn more at paycom.com/hrbreakroom

GUEST HOST:

Jessica Miller-Merrell, Founder of Workology.com

According to Gallup, only 32 percent of the U.S. workforce is currently engaged in their job roles. Where do employers begin to reverse that trend? In today's episode of HR Break Room, Caleb and Chelsea are joined by Jessica Miller-Merrell from Workology.com to talk about engaging employees through surveys and the impact that corporate philanthropy has on employee engagement and retention.

This latest Break Room conversation, "Driving Employee Engagement with Communication and Corporate Philanthropy," begins our "What Employees Want" series. In this four-part series, HR Break Room will look at the needs of employees and how to discover what your employees truly want. Subscribe to HR Break Room to get each episode of our "What Employees Want" series sent straight to your device.

Learn more in our upcoming "What Employees Want" webinar.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Guest Host:

Jeff York, Paycom chief sales officer

We conclude HR Break Room's "Life at Work" series by taking a look at the role of HR technology in managing and engaging the millennial workforce. According to the Bureau of Labor Statistics, millennials will make up 50 percent of the workforce by 2020, so organizations nationwide seek the tools and strategies to adapt to this historical shift in talent management.

In this episode, Caleb and Chelsea talk with Paycom's chief sales officer, Jeff York, about his experience leading millennials in his salesforce. They discuss the benefits and traits of the millennial workforce, how technology engages this newly dominant generation of employees and successful strategies for HR professionals.

Guest Host:

Tonya, HR Director

Learning management systems (LMS) are crucial to the success of any training program. After discussing the advantages an LMS can bring organizations in our last episode, your hosts decided to find a company that recently implemented a new learning program so that we could hear the perspective of someone who's been there.

In today's HR Break Room, Caleb and Chelsea talk with Tonya, an HR Director, about how she used a learning management system to completely reshape the way her employees were trained across multiple locations. Throughout the conversation, Chelsea and Caleb talk about the simplicity of Tonya's LMS, its effects on her company culture and how the training process' changes of the LMS positively impacted the company's bottom line.

Learn more about Tonya's story in our recent case study detailing the process and results from her new LMS.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Guest Host:

Jessica Melo, Paycom Executive Director of Sales Training

HR Break Room continues our "Life at Work" series as we look at the impact learning and training can have on an organization. The necessity of training does not stop after the onboarding process, but remains important throughout the entire life cycle of an employee. In this rapidly evolving age of HR technology, training employees has become more streamlined than ever before.

In today's episode of HR Break Room, Caleb and Chelsea sit down with Paycom's executive director of sales training, Jessica Melo, to learn about the importance of continuous training after an employee's first day. Jessica brings her training expertise to the table to discuss the value of training and the impact a learning management system can have on organizations.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Guest Hosts:Tiffany Gamblin, Paycom's HR Benefits Coordinator Christie Yetter, Paycom's HR Onboarding Specialist

Every career starts with a first day of work, but is it always a productive one? In this edition of the HR Break Room, we begin our first podcast miniseries, Life at Work, by talking about the impact a successful onboarding strategy and company introduction can have on a new employee. Whether it is starting the process before their first day, educating them on their benefits options or planning future trainings through the first year, several strategies ensure you keep your new employees engaged and provide a good first impression even before day one.

Paycom's benefits coordinator and onboarding specialist Tiffany Gamblin and Christie Yetter join Caleb and Chelsea in the HR Break Room to talk about tips and strategies toward a successful onboarding strategy.

Our Life at Work series will follow HR's role throughout the life cycle of the employee, from hire to retire. Life at Work will explore the challenges, situations and solutions for training employees, developing managers and establishing a successful off-boarding retirement experience.

Thank you for listening! Please RATE, REVIEW and SUBSCRIBE

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Learn more at paycom.com/hrbreakroom