When should HR play a role as mediator? In a culturally and ideologically diverse workforce, conflict is inevitable, and it’s not only important to address it, but to address it in the right manner

Lora Patterson, Senior People Ops Advisor at Zenefits, discusses when HR should mediate conflict and shares steps HR managers can take to resolve issues effectively.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:30 - 01:15] When employees can handle conflict themselves
• [01:15 - 03:00] When HR should help mediate conflict
• [03:00 - 04:00] Why it’s important to address workplace conflict
• [04:00 - 08:30] Best practices to use in mediation