POPS! The People Ops Podcast

Having a conversation with an employee about why you’re letting them go is never fun. Sometimes it can even be difficult or challenging.

In this episode, Jill Shroyer, Founder and CEO of Expedition HR and best-selling author of the book Conquer Sticky Situations, shares helpful phrasing for when you need to let someone go. This five-step formula will give you the basics to handle any tough conversation. She also shares some tips to accommodate for the nuanced “what if” scenarios.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/
• Check out Jill’s book, Conquer Sticky Situations: https://www.amazon.com/dp/1736213407

On this episode, you’ll hear:

• [00:45] An overview of the steps
• [02:22] Tips to keep in mind
• [04:37] Sample employee termination script

Even though employee engagement is all the rage right now, according to Gallup, only 33% of employees feel engaged at work.

In this episode, David Watson, Product Marketing Manager at Zenefits, shares why engagement is so important to a company’s success and how to survey your employees to gauge where they’re at.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:25] The benefits of an engaged team
• [01:30] Addressing the need to create happier, more engaged employees
• [2:40] Customizing your surveys

When you’re putting a lot of resources toward recruitment efforts, it’s important to understand what those costs are to determine only if they are worth the return you’re getting.

In this episode, Catie Grigsby, Senior Product Marketing Manager at TriNet Zenefits, shares ways you can calculate cost per hire and ultimately decide if what you’re doing is worth continuing.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:26] Costs that contribute to hiring
• [01:15] Personnel costs
• [01:45] Employee turnover rates

It's no secret. If you want to build a great company, you must start by investing in your people. Without this proactive approach, it’s hard to grow.

In this episode, Morgan Furchner, Associate Product Marketing Manager at TriNet Zenefits, shares how you can help train, develop, and grow leaders to push your business to the next level.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:28] Invest in your people to grow your organization
• [00:50] What happens when employees don’t get training
• [01:34] Treat the employee experience like the customer experience
• [02:44] The power of building relationships
• [03:15] Establish what’s in it for them

Only a decade ago, HR teams had to be careful of leaving sensitive employee information on a copy or fax machine. Technology has changed drastically since then, making cybersecurity a much more real issue.

Lourdes Rivera, Senior Director of People at Electric, shares why cybersecurity matters for HR professionals.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:27] How technology has changed
• [01:32] What the pandemic did to security
• [03:01] IT needs are evolving quickly
• [04:05] Where there are challenges
• [04:50] Ways to protect your people and business
• [06:45] How Electric could help

In 2021, we saw almost 50 million people quit their jobs in what was dubbed as “The Great Resignation.” In this war for talent, how do organizations create an exceptional brand to attract and retain talent?

Ankur Patel, Product Marketing Manager at TriNet Zenefits, joins the show to share his insight.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [01:55] Brand building is emotional
• [02:30] Lead with your values
• [03:42] Share your story
• [05:08] Find your brand ambassadors
• [06:50] Don’t underestimate tone and voice

There’s been a shift among organizations to focus more on their employees, because if employees are thriving, it will in turn help customers. So who is responsible for this culture of employee growth? Ankur Patel, Product Marketing Manager at TriNet Zenefits, joins the show to share how the CEO fits into the puzzle.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:38] People want to see the company value them
• [02:05] Where the CEO needs to set expectations
• [03:58] Think through the milestones

Part of having great employees is having a great recruiting and hiring process, which is why it's so important for companies to monitor how successful the process is to ensure continued success for the company.

Lora Patterson, a People Operations Advisor at TriNet Zenefits, joins the show to share ways you can measure this success from both the candidate and manager perspective.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:45] Remember to serve people who are part of the process
• [01:18] Survey questions to ask hiring managers
• [04:21] Following up on how candidates are performing
• [05:29] Survey questions for your candidates

With a wide range of disabilities that exist, it can be hard to keep track of all the accommodation options you can offer employees needing assistance.

In this episode, Lucy Henry, People Operations Advisor at TriNet Zenefits, shares examples of what accommodations can be made under the ADA and resources to help you find solutions that fit the needs of your employees.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [01:05] Examples of ADA accommodations
• [02:15] Resources for employers to find accommodation solutions

If you’re a company with over 15 employees, it is a federal requirement that you comply with the Americans with Disabilities Act (ADA).

****In this episode, Lucy Henry, People Operations Advisor at TriNet Zenefits, helps describe the ADA and the steps involved in complying with the interactive process.

Additional Resources:

• Order your copy of our book People Operations: Zenefits.com/pops-book
• Submit your People Ops questions: https://www.zenefits.com/workest/ask-a-question/

On this episode, you’ll hear:

• [00:35] What is ADA?
• [01:49] How businesses must comply
• [03:00] The ADA interactive process, step by step
• [06:05] What’s considered undue hardship on the employer?