What does it take to align employee engagement with measurable business success?

In this episode of the Love Your People Podcast, Mark Hickman, Chief Human Resources Officer at FirstBank, and Jerrold Hill, Vice President and Head of HR at Fiserv, share their transformative leadership journeys. Together, they explore how prioritizing people-first strategies not only enhances employee engagement but also delivers real business impact.

Mark and Jerrold unpack actionable strategies like connecting frontline associates to the company mission, fostering emotional engagement, and leveraging feedback as a tool for growth. They also share real-world examples of leadership programs, innovative listening strategies, and practical approaches to driving cultural and organizational success. Whether you’re leading a small team or a global enterprise, this episode is packed with inspiration and tools to elevate your leadership approach.

Don’t miss out on opportunities to grow as a people-first leader! Visit itagroup.com/insights/podcast for upcoming episodes, leadership resources, and tools designed to help you create thriving workplaces.

Resources from this Episode

• Learn more about FirstBank: https://firstbankonline.com
• Explore Fiserv: https://fiserv.com
• Dive into employee engagement strategies with ITA Group: itagroup.com/podcasts

Credits

• Theme Music 🎵DPMusic from Pond5.com
• Produced by ChatWithLeadersMedia.com

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