Are bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect.

• Automation of a majority of jobs is inevitable, but human intervention will always be valuable.

• Newer jobs will be created along with employee reskilling, to ensure continued delivery of superior customer experience.

• Two categories of automation are unassisted and assisted automation.