We are joined by Program Manager in the Office of Diversity and Inclusion at Southern New Hampshire University (SNHU) Jen Torres, to explore what sustainable, system-wide implementation of restorative practices in higher education really looks like.

Jen brings a practitioner's lens to a challenge many institutions face: how to move from reactive, discipline-focused approaches toward proactive, relationship-centered campus communities. She walks us through SNHU's three-year restorative practices implementation process that brings theory to life through real-life examples. From using AI tools to audit communication for relational language to tracking real-time shifts in restorative practices approaches with students, these stories demonstrate how innovation and human-centered practice can coexist and thrive.

On the topic of the use of AI, Jen reminds us that technology can enhance efficiency, but it cannot replace human connection. In an era of eroding trust, restorative practices become essential to rebuilding and maintaining strong relationships.

Jen M. Torres serves as program manager, social justice advocate, and liberatory learning designer for SNHU's Office of Diversity and Inclusion. With over 16 years of experience across education, nonprofit, and corporate sectors, Jen founded SimplyLead, LLC, and specializes in antiracist practice, conflict transformation, restorative practices, and liberatory approaches to leadership and culture repair. Her work centers on dismantling systemic inequities while helping teams and institutions move through conflict with honesty, accountability, and care. Known for blending deep relational practice with clear strategy, Jen designs and facilitates spaces that are brave, grounded, and action-oriented. Through workshops, leadership development, and collaborative learning experiences, she helps teams build cultures rooted in belonging, shared responsibility, and lasting change, where conflict is engaged as an opportunity for growth, learning, and collective transformation.

Tune in to discover what it takes to truly weave restorative practices into the fabric of higher education.