In this episode of Human-Coded, we wrap up our series on the three pillars of change management by diving into the most misunderstood of the bunch—technology. Joined by M&S Consulting’s Casey Zaitz and Ashok Aggarwal, we unpack why technology alone doesn't drive meaningful transformation and what it actually takes to implement tools that stick. From mergers and acquisitions to failed Salesforce rollouts and the real reason AI adoption lags in enterprise settings, this conversation brings clarity to why change fails and how organizations can do it better. If you’ve ever thought a new tool would fix your team’s problems, this one’s for you.

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An M&S Consulting Podcast