Human Coded

Most technology implementations don’t fail because of the technology. They fail because the people side never caught up. In this episode of Human Coded, Casey Zaitz, who leads the project management, Atlassian, and organizational change management practices at M&S Consulting, explains what OCM actually involves and why it decides whether a major investment pays off.

Casey puts it simply: technology changes what the system does, and OCM changes what the people do. You only get value when both happen at the same time. She explains why technology success is a business transformation and not an IT project, and why teams are still emailing spreadsheets a year after go-live. She walks through the process impact blueprinting workshops M&S runs with clients, including why bringing the “constructive skeptics” into the room often turns them into a project’s biggest supporters.

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An M&S Consulting Podcast

AI has moved well beyond the chatbot phase. For enterprise organizations, the real conversation is shifting toward digital workers, agentic workflows, stronger governance, and the data foundations needed to make AI useful inside the business.

In this episode of Human Coded, Quinn sits down with Jay Mason and John McCauley from M&S Consulting to explore how the AWS and AI conversation has changed since the early days of AI experimentation. They discuss why many organizations are still stuck in proof-of-concept mode, what it takes to move toward real business value, and why data readiness remains one of the biggest factors in successful AI adoption.

The conversation also digs into the growing role of AI agents, how companies should think about security and permissions, and why human oversight still matters when automation enters critical business workflows. From RAG and data labeling to Bedrock, EC2, VPCs, and zero ETL strategies, Jay and John help translate the technical pieces into a bigger question: how do organizations build AI systems that actually improve the way work gets done?

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An M&S Consulting Podcast

In this episode of Human Coded, we chat with Terran Quinlan, the CEO of get2there—an interactive map platform designed for campuses, complexes, and facilities. Terran discusses her background in market expansion and small team leadership, which prepared her for the tech startup world. She explains how get2there provides a versatile mapping solution for venues like college campuses, hospitals, and convention centers, offering a user-friendly experience without the need for dedicated app downloads. Terran highlights the platform's ease of implementation and its ability to enhance visitor experiences through digital mapping and real-time updates, thereby reducing frustration and improving overall satisfaction for both guests and staff.

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An M&S Consulting Podcast

In this episode of Human Coded, we welcome the team from Braided, including Jay Mason (CEO), John McCauley (CTO), and Jared Icenhower (Project Manager and Head of Sales), to discuss their innovative new product. Braided is a web application that allows enterprise users to access various AI capabilities through large language models like GPT-4 and Gemini. The team discusses how Braided helps businesses navigate the complexities of multiple AI models, manage costs, and enhance collaboration. They highlight unique features such as multi-model support and shared prompts within a team, and discuss future plans, including potential new templates and agentic capabilities. The episode emphasizes the importance of integrating AI into business workflows to improve efficiency and productivity.

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An M&S Consulting Podcast

In this episode of Human Coded, the focus is on the InnovAgents team—Andre Fernandez, Pedro Gaspar, and Jared Icenhower—who are dedicated to creating state-of-the-art, user-friendly Salesforce apps. The team shares their backgrounds and how their passion and experiences led to the formation of InnoVagents. They discuss the inception and development of their standout tools like Splash Announcements and Fund Ops, highlighting the constant customer feedback loop and the focus on filling gaps within the Salesforce ecosystem. Additionally, they address common questions about staying relevant alongside Salesforce's evolution and the advantages of being a nimble, responsive team. Listeners are encouraged to explore InnovAgents' offerings and stay updated through their website and email list.

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An M&S Consulting Podcast

In this episode of Human Coded, we sit down with Julie Bearden, a speech-language pathologist turned tech founder, to talk about the launch of GTD Speech — a powerful new transcription tool built for speech therapists, by a speech therapist. Julie shares the challenges that inspired her to start GTD Speech, what makes the tool different from generic transcription apps, and how it’s already making waves in the world of speech therapy. We also explore the unexpected journey from healthcare professional to entrepreneur, and how user feedback is shaping the platform into something truly transformative. If you’re an SLP, tech builder, or just someone who loves a good founder story, this one’s for you.

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An M&S Consulting Podcast

In this episode of Human Coded, we’re joined by Jeremy Kimmel and Jimmy Lutz, the minds behind Monarch Learning Labs—a new M&S Venture built for modern workforce training in complex industries like medical devices and advanced manufacturing. We dive into how Monarch is changing the game with interactive, software-based digital twins that make training more accessible, effective, and scalable. From improving clinical adoption to supporting frontline teams with just-in-time learning, Monarch is helping organizations keep pace with rapid tech innovation without the overhead of traditional training methods. You’ll also hear personal stories of how real-world challenges in the field led to Monarch’s creation—and where this powerful platform is headed next.

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An M&S Consulting Podcast

Building Software in the Mountains: Inside the Appalachian Software Factory

What happens when you combine startup spirit, enterprise-grade engineering, and a deep love for the mountains of West Virginia? You get the Appalachia Software Factory. In this episode of Human Coded, host Quinn Brewer sits down with Cody Childers, leader of M&S Consulting’s Customer Development team, to talk about how this innovative initiative is helping launch and sustain powerful custom software projects—from government dashboards to internal tooling, startup MVPs to high-impact enterprise systems.

Cody shares the origins of the ASF model, why Appalachia is an underestimated tech hub, and how the team is fostering a new kind of talent pipeline—one where local craftsmanship meets world-class code. They also touch on Cody’s favorite part of the dev process, the clipboard of the future, and a greenhouse management platform changing the way growers do business.

If you’ve ever wondered what it looks like to build impactful, imaginative software right in the heart of Appalachia, this one’s for you.

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An M&S Consulting Podcast

In this episode of Human-Coded, we wrap up our series on the three pillars of change management by diving into the most misunderstood of the bunch—technology. Joined by M&S Consulting’s Casey Zaitz and Ashok Aggarwal, we unpack why technology alone doesn't drive meaningful transformation and what it actually takes to implement tools that stick. From mergers and acquisitions to failed Salesforce rollouts and the real reason AI adoption lags in enterprise settings, this conversation brings clarity to why change fails and how organizations can do it better. If you’ve ever thought a new tool would fix your team’s problems, this one’s for you.

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An M&S Consulting Podcast

What does it really take to lead change across an entire organization? In this episode of Human-Coded, we sit down with Casey Zas, leader of M&S Consulting’s Organizational Transformation practice, to unpack what organizational change management looks like when it’s done right.

We explore the delicate balance between creating urgency and preventing burnout, how to uncover hidden inefficiencies through collaborative workshops, and why executive buy-in isn’t just helpful—it’s essential. You’ll also hear how skeptics can become surprising champions of change and what metrics actually matter when tracking transformation.

If you’ve ever led a change initiative that stalled—or you're gearing up to start one—this episode is packed with the practical insight and empathy needed to guide people, teams, and businesses through lasting change.

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An M&S Consulting Podcast