Humanise - Behind Zambia's Digital Transformation - Powered by INFRATEL

In this episode of Humanise, Isaac Muhanga, Chief Operations Officer at the Bank of Zambia, shares his perspective on the evolving role of technology, innovation, and digital transformation in strengthening Zambia’s financial sector.

He explores how emerging technologies and digital solutions are transforming financial services, improving efficiency, expanding access, and creating new opportunities for businesses and individuals. Isaac also highlights the importance of innovation, collaboration, and building resilient digital systems to support a more inclusive and future-ready financial ecosystem.

Through this conversation, he reflects on the opportunities and challenges that come with technological advancement and the role of institutions, businesses, and innovators in shaping a more connected, inclusive, and digitally driven Zambia.

In this episode of Humanise, Kulusu Chisola, Managing Director of IZWE Zambia, shares his perspective on the role of financial services, innovation, and digital technology in driving economic empowerment and improving access to opportunities for Zambians.

He explores how innovative financial solutions can promote financial inclusion, support individuals and businesses, and contribute to sustainable economic growth. Kulusu also highlights the importance of leveraging technology to make financial services more accessible, building customer-centric solutions, and fostering strategic partnerships that can create greater opportunities for communities and businesses.

In this episode of Humanise, Lukonga Lindunda, Co-founder and Executive Director of BongoHive, shares his perspective on the transformative power of innovation, entrepreneurship, and digital technology in shaping Zambia's future.

He discusses how nurturing startups and supporting innovators are creating solutions to local challenges, generating employment opportunities, and driving sustainable economic growth. Lukonga also highlights the importance of building a collaborative innovation ecosystem, strengthening digital skills, and fostering partnerships between the public and private sectors to empower the next generation of entrepreneurs and accelerate Zambia's journey towards a vibrant, inclusive, and digitally driven economy.

In this episode of Humanise, Michelo Moono, Chief Commercial Officer at Fibrecom, shares his insights on the critical role of high-speed fibre infrastructure in accelerating digital transformation and enabling economic growth across Zambia.

He explores how reliable connectivity is empowering businesses, public institutions, and communities to embrace innovation, improve operational efficiency, and access new opportunities in an increasingly digital economy. He also discusses the importance of strategic infrastructure investment, collaboration across the ICT ecosystem, and customer-centric solutions in expanding digital access and supporting Zambia's vision of a connected, inclusive, and digitally enabled future.

 In this episode of Humanise, Costa Mwansa, CEO of Diamond TV Zambia, shares insights into the evolving role of media in driving national conversations and influencing societal change in Zambia. From pioneering bold, youth-driven programming to leveraging digital platforms for wider reach and engagement, he reflects on how innovation in broadcasting is redefining how stories are told and consumed. 

In this episode of Humanise, James Chona, Managing Director of Micro Finance Zambia, shares insightful perspectives on the transformative role of microfinance in driving economic empowerment and financial inclusion across Zambia. He reflects on how accessible financial services are helping individuals, entrepreneurs, and small businesses unlock opportunities for growth, resilience, and long-term prosperity.

He further discusses the importance of financial literacy, responsible lending, and innovative financial solutions in addressing the unique challenges faced by underserved communities. Emphasising the need for collaboration between financial institutions, policymakers, and development partners, he highlights how inclusive financial ecosystems can stimulate entrepreneurship, create sustainable livelihoods, and contribute to national economic development.

In this episode of Humanise, Clarence Gama, Chief Executive Officer of NICO Technologies, shares valuable insights on the evolving role of technology in shaping Malawi’s digital economy. He reflects on how ICT infrastructure and digital solutions are enabling greater efficiency, innovation, and inclusion across key sectors.

He further discusses the importance of strong cybersecurity practices, data governance, and responsible technology adoption in building trust within digital ecosystems. Emphasising the need for collaboration between industry and regulators, he highlights how a well-connected and secure digital environment is critical for sustainable national development and regional competitiveness.

 In this episode of Humanise, Cornwell Muleya, Group Chief Executive Officer of the Industrial Development Corporation (IDC), shares insights into the pivotal role of strategic investments and state-led industrialisation in shaping Zambia’s economic future. From steering key national assets to fostering sustainable enterprise growth, he reflects on the importance of building resilient industries that drive inclusive development. He further 

 In this episode of Humanise, Likando Luywa, Data Protection Commissioner, shares insights into the growing importance of data privacy and protection in an increasingly digital Zambia. From establishing regulatory frameworks that uphold citizens’ rights to guiding organisations on responsible data handling, she reflects on the balance between innovation and compliance in a data-driven economy. She further highlights how robust data protection practices not only build public trust but also enable sustainable digital transformation across both public and private sectors. 

In this episode of Humanise, Costa Mwansa, CEO of Diamond TV Zambia, shares insights into the evolving role of media in driving national conversations and influencing societal change in Zambia. From pioneering bold, youth-driven programming to leveraging digital platforms for wider reach and engagement, he reflects on how innovation in broadcasting is redefining how stories are told and consumed.