Ravi Rajani, the founder of Ravi Rajani Consulting, joins Todd in this episode. They talk about how stories can be used to improve the customer experience, common myths about storytelling, and how to create compelling sales content.



Humans of CX is handcrafted by our friends over at: fame.so

Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. 

They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience KPIs every company must measure.



Humans of CX is handcrafted by our friends over at: fame.so

Todd is joined in this episode by Neal Topf, President of Callzilla, a full-service outsourcing contact center and business process outsourcing company with headquarters in Miramar, Florida. It helps leading brands acquire and care for English-speaking and Spanish-speaking customers. 

They discuss employee experiences, customer perception, and how outsourcing your call center operations impact CX.



Humans of CX is handcrafted by our friends over at: fame.so

In this episode, Todd is joined by Annette Franz, CEO at CX Journey Inc., a customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy. They discuss how culture shapes the customer experience, customer understanding, and what part employee experience plays in creating the best CX. 



Humans of CX is handcrafted by our friends over at: fame.so

In this episode, Todd is joined by Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise Virtual Solutions. CX Accelerator is a non-profit community that equips, encourages, and connects Customer Experience professionals at every stage in their journey. Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents. 

They delve into the evolution of customer experience, the place of BPOs in delivering the best experiences, and how a positive customer experience generates loyalty. 



Humans of CX is handcrafted by our friends over at: fame.so