HVAC Know It All Podcast

HVAC Know It All Podcast

By Gary McCreadie - Licensed Refrigeration/HVAC TechnicianBusinessEducationCareers
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HVAC Know It All Podcast episodes

  • How One-Inch MERV 11 Filters Can Work With the Right HVAC Airflow Design - Part 2

    In this episode of HVAC Know It All, host Gary McCreadie talks with Chris Howells, Senior Training & Development Manager at AprilAire, about designing smaller filters and cabinets while maintaining filtration performance and airflow. In Part 2 of their conversation, they discuss three-inch media, one-inch MERV 11 filters, and installation practices that affect pressure drop. HVAC technicians will learn why filter depth alone does not determine performance and how transitions help systems use the filter's full face opening.

    Howells describes more than four years of development work informed by contractor, distributor, and consumer feedback. He explains how AprilAire's engineering and product management teams addressed shrinking mechanical spaces through changes to media construction and cabinet design. He also shares field-testing experience that connects those design choices to airflow concerns and maintenance schedules.

    Key Takeaways
    • How smaller mechanical rooms and contractor feedback are driving thinner filter cabinets and changes to their dimensions.

    • How supporting mesh, electrostatic media, and adjustments to metal backing help three-inch filters retain surface area while limiting pressure drop.

    • The role of increased surface area and frame design in AprilAire's one-inch MERV 11 filter offering.

    • Why filter service intervals and field validation matter when matching filtration options to maintenance agreements.

    • How transitions that expose the full filter face help avoid pressure increases caused by undersized return openings.

    Key Timestamps

    00:00 – Factory Direct Filters Ad

    00:42 – Episode overview and Guest introduction

    02:22 – Cabinet evolution and demand for smaller dimensions

    10:49 – One-inch MERV 11 filter design and surface area

    15:03 – Full-face transitions, pressure drop, and replacement practices

    17:24 – Closing remarks

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Company on:

    Chris Howells - LinkedIn: https://www.linkedin.com/in/chris-howells-5aa32b64/

    AprilAire - LinkedIn: https://www.linkedin.com/company/aprilaire/

    AprilAire - Company Website: https://www.aprilaire.com/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    19 min
  • Why a Thicker HVAC Filter Can Have Less Pressure Drop Than a One-Inch Filter - Part 1

    In this episode of HVAC Know It All, host Gary McCreadie talks with Chris Howells, Senior Training & Development Manager at AprilAire, about applying indoor air quality solutions during shoulder seasons and making filtration part of a complete HVAC approach. They cover humidity concerns, filter selection, MERV ratings, pressure drop, airflow, and ways technicians can explain system performance to homeowners.

    Chris draws on his work educating contractors about filtration and indoor air quality. He explains why increasingly sealed homes and modern variable-speed equipment require technicians to assess the full system, including duct design, filter surface area, and delivered airflow, before recommending higher-efficiency filtration.

    Key Takeaways
    • How to use shoulder-season humidity and comfort concerns to start an ethical indoor air quality conversation.

    • Why indoor air quality solutions should address human health and comfort rather than focus on selling products.

    • The relationship between filter MERV rating, pressure drop, surface area, and delivered airflow.

    • How deeper media filters can provide more filtration surface area without equating filter depth with restriction.

    • Why variable-speed ECM motors can be more affected by restrictive filters than older single-stage PSC motors.

    • How static-pressure measurements and visual evidence can help homeowners understand filtration-related system issues.

    Key Timestamps

    00:00 – Factory Direct Filters Ad

    00:42 – Episode overview and Guest introduction

    04:14 – Providing indoor air quality solutions during shoulder season

    06:25 – Dehumidification as the first stage of cooling and its role in comfort

    10:00 - AprilAire and their filtration

    11:57 – One-inch filters, equipment protection, and the impact of pressure drop

    13:32 – How modern variable-speed motors respond to restrictive filters

    17:59 – Filter surface area, depth loading, and comparing one-inch and three-inch media

    21:31 – Showing homeowners static-pressure readings and using a practitioner mindset

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Company on:

    Chris Howells - LinkedIn: https://www.linkedin.com/in/chris-howells-5aa32b64/

    AprilAire - LinkedIn: https://www.linkedin.com/company/aprilaire/

    AprilAire - Company Website: https://www.aprilaire.com/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    27 min
  • How an AI Phone Agent Created $200K in New Business for Plumbing Companies | Vern Crawford

    In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Vern Crawford, founder of Flow Logic Automation, about practical uses of AI and automation in HVAC and plumbing businesses. They examine an after-hours AI phone agent for plumbing emergencies, the difference between deterministic automations and AI agents, and how APIs, webhooks, and MCPs connect business systems. The conversation also covers starting with simple workflows, using field service management data effectively, and preparing clean data before implementing AI.

    Vern has experience working with Housecall Pro automations and building AI-enabled workflows. He discusses creating an MCP connection for Housecall Pro, using Make.com to process plumbing work orders, and helping businesses implement these systems.

    Expect To Learn:
    • How an after-hours AI phone agent can handle emergency calls and referrals.

    • Why voice, tone, and local context matter when designing AI phone agents.

    • The difference between deterministic automations and AI agents.

    • How a completed-job trigger can improve office visibility in Housecall Pro.

    • Why technician habits and workflow design affect automation success.

    • How AI agents can help interpret technician notes and complete administrative tasks.

    • What APIs, webhooks, and Model Context Protocols do in an AI workflow.

    Timestamps:

    00:00 – Introduction to Vern Crawford and Flow Logic Automation

    01:05 – A practical AI phone agent workflow

    03:57 – AI voice options, tone, and customer reactions

    04:52 – Testing accents and using human reception during business hours

    06:41 – Automation versus AI agents

    10:14 – A starting automation for completed jobs

    11:55 – Technician use of the finish button

    15:19 – Managing variation in HVAC service jobs

    18:03 – APIs, webhooks, and MCPs explained

    19:36 – Model Context Protocols and AI system connections

    21:28 – Webhooks as machine-to-machine messages

    Follow our Guest Vern Crawford & His Company:

    • Instagram: https://www.instagram.com/vern_crawford/

    • Company Website: https://www.flowlogicautomation.com/

    Follow Gary McCreadie:

    • LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    • Website: https://www.hvacknowitall.com

    • Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    • Instagram: https://www.instagram.com/hvacknowitall1/

    Follow Furman Haynes:

    • LinkedIn: https://www.linkedin.com/in/furmanhaynes/

    • WorkHero: https://www.linkedin.com/company/workherohvac/

    • Instagram: https://www.instagram.com/workhero__/

    23 min
  • Hidden Video Game Addiction Nearly Cost Matt Showers His Family After Years of Secrecy - Part 2

    In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast, about the effects of compulsive screen time, gaming, and other obsessive behaviors on family life. They discuss recognizing a problem, confronting the consequences of addiction, setting boundaries, and taking the first step toward getting help.

    Matt shares how gaming became an ongoing problem during his marriage and why an ultimatum from his wife became his turning point. Drawing on his experience of rebuilding trust and changing his habits, he explains how honesty, visible boundaries, and a long-term focus on the kind of parent and partner he wants to be have shaped his approach.

    Key Takeaways
    • How recognizing the impact of compulsive behavior on family life can become the first step toward change.

    • Why knowledge and sound measurement practices matter more than owning expensive tools.

    • The importance of creating boundaries that reduce easy access to habits that can become compulsive.

    • How honesty about setbacks can help rebuild trust and keep recovery efforts accountable.

    • Why obsessive behavior can become harmful when it displaces sleep, food, work, or family responsibilities.

    • How reaching out to a trusted person can start the process of finding appropriate support.

    Key Timestamps

    00:00 – Cintas Ad

    02:45 – Community, social media, and calling out poor HVAC practices

    05:21 – Matt's breaking point with compulsive gaming and screen time

    08:23 – How addiction can take many forms, including work and learning

    11:16 – The effects of obsessive behavior on basic needs and family responsibilities

    17:05 – Why bottling up emotions can lead to a breaking point

    20:04 – Matt's advice to reach out to a trusted person for help

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Podcast on:

    Instagram: https://www.instagram.com/hvac_grammarian/

    Guest Linktree: https://linktr.ee/Hvac.grammarian

    Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    22 min
  • When Do Mental Health Problems Need More Help Than Your Friends Can Give? Part 1

    In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast. They discuss putting real stories behind the topic, recognizing when peer support is not enough, managing screen and gaming habits, and responding to online negativity without feeding it.

    Matt draws from his experience creating the Trade Therapy podcast and seeking therapy for his own screen addiction. He explains how professional support and future-focused exercises helped him reset priorities, set limits around gaming, and spend more intentional time with his family.

    Key Takeaways
    • How sharing personal stories can make mental health conversations in the trades more concrete and relatable.

    • Why professional help may be necessary when a mental health challenge is beyond what a friend can help resolve.

    • How phone games and immersive video games can become a distraction from family and other priorities.

    • The value of setting a timer and stepping away from screens before they consume more time than intended.

    • Why asking questions and seeking context is more constructive than attacking people online.

    Key Timestamps

    00:00 – Cintas Ad

    04:03 – Matt explains why he started the Trade Therapy podcast

    09:44 – Matt describes the pull of phone games and video games

    12:02 – Therapy, future-focused exercises, and resetting priorities

    21:35 – Why online attacks can be driven by attention and engagement

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Podcast on:

    Instagram: https://www.instagram.com/hvac_grammarian/

    Guest Linktree: https://linktr.ee/Hvac.grammarian

    Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    27 min
  • How AI and Commissioning Are Changing the Future of HVAC Service with Jim Bergmann

    In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, President of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about residential HVAC commissioning, reducing callbacks, and verified equipment operation.

    Jim explains how airflow, static pressure, charging, and manufacturer installation requirements affect system longevity. He also discusses AI guardrails, diagnostic tools, repair options, and why HVAC businesses may benefit from more specialized roles.

    Expect To Learn:
    • Why commissioning helps reduce callbacks and protect equipment.

    • How airflow and static pressure affect system operation.

    • What verified equipment operation includes for residential installs.

    • Why technicians should follow manufacturer installation requirements.

    • Where AI can support HVAC diagnostics and where human judgment remains necessary.

    • How repair options can serve customers in a repair economy.

    • Why specialized roles can strengthen installation and commissioning quality.

    Timestamps:

    00:00 – Introduction to part two with Jim Bergmann

    00:48 – Callbacks and commissioning for business owners

    02:02 – Verified equipment operation for residential systems

    07:19 – AI and the future of HVAC diagnostics

    07:48 – AI as a tool for refining thinking

    09:11 – AI guardrails and Measure Quick's use of measured data

    13:16 – Repair options in a repair economy

    17:24 – Specialized commissioning and technical efficiency roles

    23:14 – Closing conversation on AI and HVAC

    Follow our Guest Jim Bergmann:

    • LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

    • Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

    • Company Website: https://measurequick.com/

    Follow Gary McCreadie:

    • LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    • Website: https://www.hvacknowitall.com

    • Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    • Instagram: https://www.instagram.com/hvacknowitall1/

    Follow Furman Haynes:

    • LinkedIn: https://www.linkedin.com/in/furmanhaynes/

    • WorkHero: https://www.linkedin.com/company/workherohvac/

    • Instagram: https://www.instagram.com/workhero__/

    24 min
  • Is New HVAC Technology Making Technicians Better or Too Dependent? with Don Gillis Part 2

    In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about helping technicians adapt to digital tools and evolving equipment. They cover the shift from analog instruments to Bluetooth-enabled technology, the value of understanding mechanical fundamentals, and how to assess training resources before relying on them.

    Don draws on experience in field service, service management, manufacturer work, and training to explain why technicians and counter staff need a stronger grasp of refrigeration fundamentals. His perspective connects real-world testing, tool calibration, and ongoing training to the changes technicians face with modern controls, EEVs, and new refrigerants.

    Key Takeaways
    • How to combine digital diagnostic tools with an understanding of the mechanical principles behind the readings.

    • Why technicians teaching others need to stay current with the tools and technology used in the field.

    • The importance of learning the refrigeration cycle so counter staff can have more useful technical conversations.

    • How to evaluate online HVAC training by choosing sources that demonstrate sound knowledge and real-world mistakes.

    • Why new components such as EEVs and variable-speed equipment require technicians to move beyond familiar routines.

    • The difference between laboratory testing and field testing when manufacturers introduce new products.

    Key Timestamps

    [00:00] - Sponsor Ad: Factory Direct Filters

    [00:42] - Introduction to Don Gillis & the Focus of the Episode

    [02:25] – Don's early adoption of digital tools and Bluetooth technology

    [06:46] – Why new technicians should train with current digital equipment

    [08:44] – The decline of refrigeration knowledge at the supply counter

    [11:50] – How refrigeration technology reaches residential HVAC systems

    [12:53] – Accepting change and choosing reliable online training sources

    [16:16] – Laboratory testing, field testing, and product release pressure

    [19:10] – Closing discussion on scroll-compressor check valves

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Company on:

    LinkedIn: https://www.linkedin.com/in/dongilliscom/

    Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

    Company Website: https://gilliscoach.com/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    21 min
  • HVAC Training Has Changed; Here's What Today's Technicians Need with Don Gillis Part 1

    In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about how HVAC training has changed from the field-based approaches of decades past. They examine apprenticeship experiences, knowledge gaps, digital learning tools, and how senior technicians can build confidence by involving apprentices in real troubleshooting.

    Drawing on more than 30 years in HVAC, including roles with Emerson, Chemours, and as a service manager, Don shares how he developed his training approach. His experience teaching refrigerants, building science, weatherization, and technicians in the field informs his focus on practical learning, curiosity, and helping people advance in their careers.

    Key Takeaways
    • How involving apprentices in setup and troubleshooting can build confidence instead of treating them only as helpers.

    • Why a senior technician should ask an apprentice for input when a diagnostic process stalls.

    • The value of teaching a repeatable troubleshooting methodology so apprentices can identify missed steps.

    • How digital resources can help apprentices find answers when the technician beside them does not know the answer.

    • Why withholding knowledge can weaken training and limit a team's ability to solve problems.

    • The importance of creating a respectful truck environment where apprentices can learn without unnecessary frustration.

    Key Timestamps

    [00:00] - Sponsor Ad: Factory Direct Filters

    [00:43] – Gary introduces Don Gillis and the discussion on HVAC training

    [02:31] – Don's path from Emerson and Chemours to coaching and curriculum development

    [07:10] – How committing to an independent business changes fear into planning and excitement

    [08:42] – Don's early field training experience and the value of learning alongside apprentices

    [12:42] – How past training environments could be toxic or unsupported

    [15:13] – Brand-focused training, broken school equipment, and learning from manuals

    [20:41] – Using an apprentice's perspective to catch missed troubleshooting steps

    This Episode is Kindly Sponsored by:

    Cintas: https://www.cintas.com/hvacknowitall

    Cool Air Products: https://www.coolairproducts.net/

    Factory Direct Filters: https://www.factorydirectfilters.com/

    SupplyHouse: https://www.supplyhouse.com/tm

    Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

    Follow the Guest and His Company on:

    LinkedIn: https://www.linkedin.com/in/dongilliscom/

    Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

    Company Website: https://gilliscoach.com/

    Follow the Host on:

    LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

    Website: https://www.hvacknowitall.com

    Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    Instagram: https://www.instagram.com/hvacknowitall1/

    Follow the Podcast on:

    YouTube: https://www.youtube.com/@HVACKnowItAll

    Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

    Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

    22 min
  • Why commissioning is essential for profitable HVAC businesses with Jim Bergmann

    In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, president of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about commissioning as a business process. They cover preventive component replacement, technician tools, accurate measurements, callback costs, and creating consistent field procedures.

    Jim explains how missing or inconsistent tools can lead technicians to guess at system performance. He also discusses using standardized truck layouts, tool allowances, and commissioning processes to improve diagnosis and reduce callbacks.

    Expect To Learn:
    • How proactive capacitor and contactor replacement can reduce callbacks.

    • Why higher-quality replacement components may support preventive maintenance.

    • Which commissioning issues commonly affect duct leakage, airflow, and refrigerant charge.

    • How to verify that technicians have accurate, appropriate diagnostic tools.

    • Why standardized tools and measurement methods improve field consistency.

    • How callback costs extend beyond technician wages and truck expenses.

    • Why tracking callbacks and building repeatable processes supports business growth.

    Timestamps (Audio):

    00:00 – Introduction to Jim Bergmann

    00:58 – Preventing callbacks through maintenance

    02:47 – Capacitor quality, heat, and failure patterns

    04:25 – Scheduled capacitor and contactor replacement

    06:02 – Commissioning from a business owner perspective

    11:15 – Calculating the financial cost of a callback

    11:38 – Why airflow measurement matters before charging

    15:21 – Tool allowances and technician accountability

    15:57 – Building consistency with a tool co-op

    19:11 – Why small businesses should track callbacks

    20:00 – The reputation and labor costs of poor-quality work

    Follow our Guest Jim Bergmann:

    • LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

    • Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

    • Company Website: https://measurequick.com/

    Follow Gary McCreadie:

    • LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    • Website: https://www.hvacknowitall.com

    • Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    • Instagram: https://www.instagram.com/hvacknowitall1/

    Follow Furman Haynes:

    • LinkedIn: https://www.linkedin.com/in/furmanhaynes/

    • WorkHero: https://www.linkedin.com/company/workherohvac/

    • Instagram: https://www.instagram.com/workhero__/

    24 min
  • What Great HVAC Business Owners Do Differently to Build Accountable Teams with Bill Spohn

    In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Bill Spohn, Founder & CEO of TruTech Tools, LTD, who brings 38 years of experience in the HVAC industry. They discuss applying EOS, the Entrepreneurial Operating System to business operations. They cover meeting rhythms, transparency, core values, and ways smaller HVAC companies can adapt structured operating practices.

    Bill shares how TruTech Tools organizes functional departments, uses regular meetings to solve issues, and makes financial information visible while protecting sensitive HR details. He also discusses resources for owners who want to begin implementing EOS on their own.

    Expect To Learn:
    • How EOS meeting rhythms can scale across functional departments.

    • Why weekly leadership meetings should focus on solving issues.

    • How to adapt EOS practices for small HVAC businesses with field teams.

    • Where to draw the line between transparency and confidential HR information.

    • How financial visibility can connect departments to profit sharing.

    • Why core values can help employees make day-to-day decisions.

    • How to start implementing EOS with books, free resources, and outside guidance.

    Timestamps:

    00:00 – Introduction

    00:52 – Using EOS from 12 to 200 employees

    01:29 – Functional departments and cascading decisions

    02:25 – Meeting cadence at TruTech Tools

    04:27 – Adapting EOS for small HVAC businesses

    06:41 – Open-book accounting and employee empowerment

    08:46 – Organizing the business to reduce noise

    11:46 – The book Traction and EOS resources

    13:30 – Final advice for implementing EOS

    14:15 – Closing remarks

    Follow our Guest Bill Spohn and his companies:

    • LinkedIn: https://www.linkedin.com/in/billspohn/

    • Company LinkedIn: https://www.linkedin.com/company/trutech-tools-ltd/

    • Company Website: https://trutechtools.com/

    Follow Gary McCreadie:

    • LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

    • Website: https://www.hvacknowitall.com

    • Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

    • Instagram: https://www.instagram.com/hvacknowitall1/

    Follow Furman Haynes:

    • LinkedIn: https://www.linkedin.com/in/furmanhaynes/

    • WorkHero: https://www.linkedin.com/company/workherohvac/

    • Instagram: https://www.instagram.com/workhero__/

    15 min

About HVAC Know It All Podcast

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The HVAC Know It All Podcast, hosted by HVAC and Refrigeration tech Gary McCreadie, is an industry leading show that focuses on education within the HVAC and Refrigeration Trade - Such as HVAC…

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